Relationship Team Manager recruitment

Position: Relationship Team Manager for ECM Team

Duties

• Manage all aspects of the client relationship team - structure, strategy, process, procedure and all client interaction

• Manage Relationship Managers, set targets and goals. Provide training, mentorship, clear career path and guidance to achieve defined goals.

• Work with the Vertical Head to understand the full org chart of the team and provide every team member with a clear and defined career path with opportunities and requirements for development.

• Provide regular status reports so all staff understand where they fit in, where they are adding value and what they need to do to reach the next level

• Work with the team to evaluate the value each member can bring and provide the right tools and direction to move them on

• Oversee the resource allocation globally to ensure clients are effectively supported and relationships are growing

• Provide defined training paths and ensure the team have a clear understanding of what they must achieve and when, as well as engaging relevant verticals to provide specific product trainings so that all relationship staff are competent and understand all markets

Relationship Management

• Ensure Relationships Managers and Relationship Associates are connecting to clients at a senior level to understand their business. This understanding translates into how the Company can add value to the client depending on their goals.

• Ensure that Relationship managers are strategic, innovative and creative in building client relationships

• Identify and maintain deep and productive key relationships in each client

• Act as escalation path for Relationship Managers on all clients

• Assist Vertical Head in steering development on the platform

Relationship Team Strategy

• Understand all clients’ needs and requirements and formulate a strategy and plan for the entire relationship team

• Create client plans on an individual basis with each Relationship Manager and Associate.

• The sucessfully candidate must have previous experience of managing and mentoring a team, working at a senior level at client facing role and have the ability to proactively manage client relationships

• Strong communication skills

• Experienced in strategy process, training, client interaction

Future Development – Career Path
Global Relationship Team Manager, COO
Opportunity to rotate internationally or to another business vertical

Please send your resume to aleone@ardentem.com