Relationship Team Manager recruitment

Manage Client Relationship Team

Manage all aspects of the client relationship team - structure, strategy, process, procedure and all client interaction
Manage Relationship Managers, set targets and goals. Provide training, mentorship, clear career path and guidance to achieve defined goals
Work with the Vertical Head to understand the full org chart of the team and provide every team member with a clear and defined career path with opportunities and requirements for development
Provide regular status reports so all staff understand where they fit in, where they are adding value and what they need to do to reach the next level
Work with the team to evaluate the value each member can bring and provide the right tools and direction to move them on
Oversee the resource allocation globally to ensure clients are effectively supported and relationships are growing
Provide defined training paths and ensure the team have a clear understanding of what they must achieve and when, as well as engaging relevant verticals to provide specific product trainings so that all relationship staff are competent and understand all markets

Relationship Management

Relationship Team Strategy

Understand all clients’ needs and requirements and formulate a strategy and plan for the entire relationship team
Create plans on an individual basis with each Relationship Manager and their specific accounts

Ensure Relationships Managers and Relationship Associates are building relationships, conducting regular face to face meetings and that all clients are trained appropriately to gain full value from the platform
Identify key sponsors in each account and ensure that Dealogic has a deep and productive relationship with each key client
Utilise relationships to add premium value to clients and expand Dealogic intellectual capital
Act as escalation path for Relationship Managers on all clients
Assist Product Director in steering development on the platform

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