Remedy System Developer 3

Northrop Grumman Information Systems sector is seeking a Remedy System Developer to join our team of qualified, diverse individuals. The Remedy System Developer to perform duties related to Information Technology Service Management (ITSM) Remedy Application operations and Maintenance as well as Atrium CMDB development and enhancement in the Core Applications Services group on the JRDC program at Schriever AFB, CO.

Roles and Responsibilities:
* The Remedy System Developer will be a member of a team
responsible for an existing ITSM Remedy solution that manages
Missile Defense Agency (MDA) IT operations activities

  • Primary focus for this position will be the management and
    maintenance of the Atrium CMDB and Asset Management platforms
  • Perform system analysis of external systems and sources of data for
    data integration and import
  • Perform development, change, test and deployment of MDIOC
    processes into Remedy and work directly with managers and Remedy
    developers within the MDIOC.
  • Perform local customizations and system enhancements necessary to
    meet business needs
  • Additional tasks will include: administer application data daily,
    process queries and reports as requested by users and monitor
    server logs to ensure that all system transactions are processed
    correctly
  • Manage Remedy user accounts and process access requests
  • Ensure the Remedy applications and supporting systems are properly
    patched and on the most current versions
  • Monitor and manage the operating systems supporting the Remedy
    servers and back-end databases and web servers
  • Create and manage user documentation and provide one-on-one
    user assistance as necessary

    • Basic Qualifications:
    To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

  • Bachelor's degree in Computer Science, Information
    Systems, or related discipline and 8 years
    experience in the IT field. Years of experience may
    be acceptable in lieu of degree
  • Minimum two years development experience with
    Remedy AR System application and one year
    experience with BMC/Remedy ITSM applications
    (Specifically Asset Management) and Atrium CMDB
  • Two years administration experience with MS
    Windows Servers
  • Candidate must possess good verbal and written
    communication skills
  • Must be a team player and able to work in a team
    and structured change environment
  • A Security+ certification is required, or the ability to
    obtain the certification within 60 days of hire
  • Must be able to obtain a Secret clearance

    Preferred Qualifications:
    Candidates with these desired skills will be given preferential consideration:

  • Familiarity with MDIOC
  • Experience with several of the following: BMC Atrium
    CMDB 7.x, BMC/Remedy Action Request System
    (ARS) 7.x, BMC Remedy ITSM Suite 7.x (Asset,
    Service Desk, Service Level Management, Incident,
    Problem, and Change Management)
  • Familiarity with managing high availability solutions
  • Familiarity with MS SQL Server 2005/2008,
    managing web technologies, and MS Windows
    current server and client operating systems
  • ITIL v3 Foundations certification
  • Position prefers a candidate with a current Secret
    clearance

    For a listing of all Northrop Grumman open positions, please visit our website at http://careers.northropgrumman.com


    • Northrop Grumman Corporation is a leading global security company whose 75,000 employees provide innovative systems, products, and solutions in aerospace, electronics, information systems and technical services to government and commercial customers worldwide.

    Northrop Grumman is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce regardless of age. U.S. Citizenship is required for most positions.