Rep, Credit & Collections (Outbound)Plymouth, Michigan Job in Plymouth, Michigan US
Rep, Credit Collections (Outbound)Plymouth, Michigan
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com), is one of the world's leading media, entertainment and communications companies principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential and business customers and is also the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and many theme parks. Tasks: - Contacts customers with delinquent accounts and attempts to determine reason for overdue payment. - Arranges for debt repayment or establishes repayment schedule based on customers financial situation. - Receives payments and posts amounts paid to customer accounts. - Issues daily reports on the status of delinquent accounts and tracks collection efforts. - Performs various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. - Keeps up-to-date on working applicable state and federal laws regulating collection activities. - Handles bankruptcy programs. - Processes and schedules soft no-pays. - Issues workflows from customer service or agency issues. - Updates collection agency to remove accounts. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Requirements Requirements: - High School or Equivalent - - - Generally requires 2-5 years related experience Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.