Rep II, Customer Services
Rep II, Customer Services - Call Center
Description Customer Service Rep II ? Call Center Hours ? 10:30AM to 4:30PM Purpose / Role Statement Answer customer telephone calls, fax inquires, and returns requests. Process medical device orders, track shipments, handle product information requests, and respond to and resolve hospital emergencies for Boston Scientific Corporation products. Provide the highest level of customer service satisfaction possible. Key Responsibilities Receive, process, and confirm customer medical device orders and returns for all Boston Scientific Divisions received from customers via telephone or fax. Input order information into SAP order entry system. Provide substitute alternatives and availability dates for backordered products. Monitor workflow. Track shipments for customers. Contact the freight carrier to obtain delivery information and provide either verbal or hard copy delivery receipt information. Also, work closely with Group leads and Supervisors to provide detailed information on short shipments or lost shipments. Call within the Corporation including Distribution, Marketing, Sales Management and other departments to obtain answers and solutions to customer requests. Handle product information requests (latex content, re-sterilization, MRI compatibility, price lists, product catalogues, etc). Handle emergency situation for Customer, by contacting sales Representatives and/or Product Mangers to assist with a patient on the table emergency situation when BSC products are in use. Performs other duties as required. Qualifications High School Graduate/ Bachelor?s Degree Preferred Strong customer service/communication skills Great attitude .