Reporting Analyst recruitment
Responsibilities
Objective:
This position is a part of Moody's Analytics CRM team, which focuses on the business side of application and product development. The Moody's Analytics CRM team works on all of our software applications, and participate in key long term development projects.
Functional Responsibilities:
This individual will serve as the primary contact with business clients to elicit requirements for management and operational reports on a variety of customer (CRM) data including sales, service and product usage - developing and maintaining strong relationships, and keeping clients informed and engaged during the process. This individual should maintain a strong understanding of Moody's Analytics customer data and how it is used by translating business requirements into technical requirements for report development. This individual will also be taking part in building a Customer Data Warehouse for Moody's Analytics by providing file layouts, data models and data element definitions. In this position, this individual will be assisting users with interpreting data and contribute to the data analysis goals of Moody's Analytics. In addition to reporting on customer (CRM) data, this individual will also work as part of a team to provide and coordinate application support for Moody's Analytics CRM systems. This includes daily issue resolution and following up with the development team and product managers to identify and resolve problems with the applications.
Specific responsibilities for the position may include:
- Provide technical support for the reporting and data analysis needs of users in the Americas, Europe, and Asia/Pacific.
- Provide ad-hoc report development using Salesforce.com, MS Access or MS SQL. For more complicated reports, work closely with the application development team to provide support for their work product
- Inventory and consolidate existing reports
- Partner with technical architects to assure that technical models are aligned with business models.
- Add to/update existing logical data models and creating entirely new logical data models.
- Understand cross-functional business relationships and their use of information
- Analyze data related business problems and provide solutions with BI tools and technology at hand
- Partner with business representatives at all levels to assess, initiate, refine and drive appropriate technology solutions.
- Guide the selection of solutions including influencing the selection of new technologies and the proposed technology changes.
- Maintain knowledge of business processes and application design
- Identify opportunities for process optimization, process redesign, or development of new process/policies.
- Deliver technical solutions and business process change to realize business value and objectives.
- Assist in defining solution road-maps for end-to-end business process/system flows.
- Exercise independent judgment in developing methods, techniques and evaluation criteria for obtaining results.
- Work closely with project managers, development teams, quality assurance, and other teams to define the comprehensive project plan.
- Manage and improve the user experience of our applications.
- Work with internal project teams to ensure that an explicit customer focus is maintained through project execution.
Qualifications
- Bachelors Degree, with 3-5 yrs related information systems experience.
- Understanding of simple to complex SQL queries, views, stored procedures and functions
- Knowledge of MS Office suite of products with emphasis on Access and/or strong emphasis on advanced Excel skills
- Experience in the Salesforce.com application and platform.
- Experience using Business Intelligence tools including Qlikview, Business Objects, Crystal Reports, Microsoft Reporting Services or Cognos
- Knowledge of Microsoft SQL Server 2005/2008 Management Studio
- Basic understanding of application design
- Understanding and ability to apply Software Development Life Cycle practices and methodologies in a team collaboration environment
- Strong background in business process analysis, requirements, and design, as well as data modeling and detailed functional design.
- Solid background in end-to-end systems that span quoting, order management, billing, AR, and payment processing.
- Expert understanding of data analysis, including root-cause analysis, and other process modeling and systems design tools.
- Solid project management skills
- Ability to learn quickly in a dynamic environment
- Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
- Excellent team player able to work with virtual and global cross functional teams.
- Ability to juggle multiple projects and tasks.
- Excellent, creative problem-solving skills.
Equal Employment Opportunity
Moody's Corporation is committed to equal opportunities and diversity in its recruitment practices. We welcome applications from all sections of the community and are dedicated to the fair and equal treatment of potential and existing employees, candidates and clients regardless of sex, marital status, ethnic origin, religion, disability, sexual orientation, age or any other characteristic protected by law.
