Representative, Customer Service (00145) Job in La Porte, Texas Us
Representative, Customer Service (00145)
JOB SUMMARY: Processes orders for specialty gas and industrial, and medical as well as welding and safety equipment, power and handle tools and other products/supplies requested by telephone from call-in customers or associates.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer incoming telephone calls and provide a variety of services to customers, including assisting customer identify product needs and placing orders
- Efficient and accurate entry of customer orders; edits orders received for accurate pricing and codes
- Efficient and accurate entry of credit memorandums
- Research products with vendors, including pricing and availability details
- Establish and maintain good customer relations
- Work with internal customers (account managers, branch store operations, distribution, etc) to resolve customer order conflicts
- Maintains clean open order and backorder report
- Maintains current product knowledge
- Provides branch store coverage when necessary
- Assist in special projects (pricing, inventory, sales)
- Works safely and meets the requirements of all safety procedures and rules as prescribed by State, Federal and Company requirements
- Other duties may be assigned by supervisor
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE High school diploma or the equivalent (GED) and two years related product and/or sales experience and/or training; or equivalent combination of education and experience. Proficient with entering data into a computer.
LANGUAGE SKILLS Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write report, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from other associates, managers, customers and the general public.
MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, area and volume. Ability to apply basic concepts of algebra and geometry.
REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in oral, written, diagram or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS Valid state driver's license
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel less than 10%.
While performing the duties of this job, the associate is regularly required to talk to and hear customers. The associate frequently sits while operating a computer. The associate frequently is required to stand while servicing a customer; walk while demonstrating a product; use hands to finger, handle, or feel; and reach with hands and arms. The associate must occasionally lift and/or move up to 20 pounds in the course of demonstrating a product. Specific vision abilities required by this job include close vision, distance vision, and color vision.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical office machines. The noise level in the work environment is usually moderate.
Airgas is an EEO and Affirmative Action Employer.
