Reputation Management Services Team Manager Job Job in Seattle 98104, Washington US
Reputation Management Services Team Manager Job
Cobalt - a divison of ADP Dealer Services- the automotive industry's most comprehensive provider of integrated solutions for digital advertising, seeks a Team Manager, Reputation Management Services.
The manager is responsible for managing a team of Specialists who deliver reputation management to our customers including: managing internal and external account relationships to include strategic understanding of customer's business needs and how this drives their online brand; creating and executing reputation management strategies; analyzing reputation management services results and conducting ongoing optimization; supporting client's brand image and consumer relationships as well as increasing search engine visibility.
Key Responsibilities:
- Manage team to deliver on defined performance targets.
- Continue to refine these targets as product offerings evolve.
- Manage day-to-day activities of the team including scheduling, communicating process, policies, performance, quality expectations, technical and product updates, as well as department and company information.
- Provide management and professional guidance to team members through regular one-on-one meetings, regular team meetings, monthly quality reviews, quarterly and annual performance goals and reviews, documenting and delivering timely performance and behavior feedback while taking appropriate disciplinary actions as required.
- Manage team to ensure adequate account coverage through team schedules and back-ups. Responsible for determining staffing needs, recruiting, hiring, disciplinary actions and terminations.
- Responsible for coaching and developing staff to meet or exceed job expectations as well as counsel and help direct career development.
- Own and drive Reputation Managment delivery including building out new services model to support the product.
- Assist with product performance reviews, adhoc reports and projects, and ongoing optimization around operations and delivery.
- Responsible for participating in launch projects and being the representative and spokesperson for the Reputation Management Services functions.
- Work with the Centers of Excellence teams to continue to define delivery and refine coordination.
- Ensure cross-teaming within the Digital Advertising Services group, all of Services, Sales, and the COEs to support high-level delivery to our customers.Perform other duties as assigned.
Qualifications Required:
- 3-5 years management experience.
- 2+ years experience delivering digital advertising services in at least one of the following areas: paid search, display advertising, email marketing, search engine optimization, or social media.
- Social media and/or reputation management expertise required.
- Experience developing, implementing and gauging the success of new processes from the ground up.
- Expertise delivering performance analysis to both internal and external customers.
- Ability to coach employees in areas of both client management and digital advertising delivery.
- Bachelor's Degree from an accredited college or university is preferred.
About ADP:
Automatic Data Processing, Inc. (NASDAQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information about ADP visit the company's Web site at www.ADP.com.
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.