Residential Manager
Residential Manager – Mayfair South
Experience Required – No Pets – Must Live on Site
You must live on site while this position is held. No pets are allowed. The Salary for the Residential Manager Position is kept separate from the rent.
1. Maintain excellent relations with all residents (including conflict resolution where possible).
2. Answer all incoming calls and emails within a reasonable period of time.
3. Deal with complaints, concerns or requests.
4. Receive requests for repairs or maintenance to the common areas. Issue work orders as directed by the Property Manager.
5. Perform annual and other inspections as directed by the Residential Property Manager and note any maintenance required. Keep a record of all maintenance done.
6. Obtain quotes from local trades as directed by the Property Manager.
7. Direct supervision of all maintenance people and outside contractors. Responsible to ensure all work performed on site meets ProCura Management standards.
8. Maintain accurate time sheets for maintenance persons and contractors.
9. Deliver notices and correspondence as required by the Property Manager.
10. Monitor parking areas for violations. Contact By-Law Enforcement on infractions.
11. Keep records, collect/deposit rent and assign available parking stalls.
12. Ensure after-hours emergency calls are dealt with.
13. Any other related duties as assigned by the Property Manager
14. Must have experience with Microsoft office Word, Excel, Outlook, Explorer, Yardi and perform basic computer tasks such as checking email or writing a notice.
15. Market available suites as per the direction of the Property Manager.
16. Take bookings to show vacant suites to prospective tenants, provide information, and accept rental applications. Complete thorough employment, landlord, reference and credit checks on all applicants. Accept or reject applications and advise applicants accordingly.
17. Prepare process and have signed all lease agreements, lease renewals and other rental forms.
18. Provide tenants with rules and regulations pertaining to the site.
19. Handle all details of move in/outs including inspection reports. Prepare and sign related forms.
20. Collect all rents, security deposits in a timely manner. Process NSF charges and delinquent accounts as required. All funds must be deposited within 48 banking hours of receipt.
21. Make bank deposits as required. Do not hold rent cheques for any reason. Maintain accurate records of all financial transactions; submit such to office on a regular basis.
22. Provide accurate weekly occupancy reports. These reports are to be faxed to head office every Monday morning.
23. Serve eviction notices in accordance with the laws of Alberta and as directed by our office.
24. Perform a follow up inspection of a suite within 2 months of the tenant moving in.
25. Ensure maintenance concerns are handled in a timely manner. Advise tenant if there is going to be any delay in having a concern resolved.
26. Obtain quotes for major maintenance and repairs as requested by Property Manager.
27. Ensure that all work performed by outside Contractors meets ProCura management requirements.
28. Maintain Resident Manager Suite in excellent condition at all times.
29. Maintain vacant units in a “ready to show” condition at all times.
30. Monitor mail in mailboxes of vacant units, remove all junk mail and return any undeliverable mail to the postman or post office.
31. Be familiar with the Residential Tenancy Act of Alberta and abide by the guidelines set.
32. Any other related duties that may be assigned by the Property Manager.
If you are interested in applying for this position, please submit your resume, letter of introduction and salary expectations, in confidence to careers@mayfairsouth.ca . We thank all applicants for their interest. Only those selected for interview will be contacted.