Resource Manager
Working for an established organisation, requiring an experienced Resource Manager. They will manage the effective delivery of service through the customer service centre.
Your key responsibilities will be to:
· Manage call centre targets in line with bench marked comparisons
· Produce rosters to support effective staffing of the 24-hour operation
· Training, holiday and sickness planning and mitigation of the impact of absence
· Empowered decision-making.
Candidates must have experience in process production, implementation and management using appropriate systems. Plans to surge in business growth and succession. Previous experience in call centre environments with force management systems. Must have the ability to schedule and plan and the ability to multi task in a fast paced environment. Experience of scheduling and process management in call centre is desirable.
Looking for someone who can:
· Proactive planning to deliver complex plans for service delivery.
· Create clear and inspiring goals to deliver service holds self and others accountable.
· Builds enduring customer relationships.
· Self-motivated, leads, motivates and enthuses team to achieve results.
· Develops and maintains good relationships with internal operational management team
If you believe you have the skills suitable for this position please apply below. If you do not hear back within 48 hours you have not been successful.
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