Resource Planning Manager Job in Halifax, Yorkshire Uk
Our client is a business handling over 2.5 million insurance policies from specialist units, call centres and an established network of more than 500 branches throughout the UK. Fast moving and always looking to the future, they employ over 5,000 fantastic people dedicated to finding the best deals for our customers from a panel of top insurers.
Their culture that recognises hard work and rewards it too - not least with plenty of opportunity for career development, something we encourage in all parts of our business. Only by developing the talent we have today, can we achieve the ambitious plans we have for tomorrow.
Overall purpose of this role
• The role will require you to plan the resource for all outbound campaigns across numerous sites.
• You will set up, monitor and maintain effective workforce planning models.
• You will be responsible for all aspects of resource planning including forecasts, rotas, absence reporting, and trend analysis.
• You will manage a team of resource analysts.
• You will work with HR recruitment teams and training to ensure that all FTE requirements are met, analysing attrition and outlining recruitment/training requirements.
• You will work closely with the Outbound Campaign Manager to ensure we meet the appropriate FTE required per campaign and work closely with Business Unit Managers to allocate resource appropriately.
• You will provide support to the MI team, providing detailed FTE reports.
• You will be required to work closely with the Management team, Recruitment, Outbound Campaign Manager, Dialler Team and HR in order to maximise FTE plans.
• You will analyse and implement best practice for resource planning.