Restaurant General Manager Job in Atlanta 30022, Georgia Us
POSITION OVERVIEW
Responsible for all restaurant operations, including managing an average $3 million in annual sales; General Managers oversee three to four specialty managers and approximately 30 - 50employees. Must demonstrate exceptional leadership skills and proficiency and expertise in all of the responsibilities listed below:
The General Manager, providing leadership to the restaurant team, will ensure the successful opening and closing the dining room, providing great customer service, daily accounting, and operations for the restaurant. Oversight of restaurant shift operations, human resources management, financial goals achievement, company policy and standards compliance, and facility maintenance is expected. Human resources roles, such as hiring and training food service servers, bussers, and hosts, will be directed by the General Manager as well. The General Manager is a role model, providing leadership and assistance to the Assistant Managers to ensure that all team members are guest-focused, team-focused, and community-connected.
ESSENTIAL FUNCTIONS
r Restaurant Operations
§ Demonstrates a thorough knowledge of all company policies, standards and procedures and enforces them at all times.
§ Is fully knowledgeable of and ensures food quality and plate presentation standards.
§ Ensures proper execution of sanitation procedures and maintains high sanitation standards.
§ Is proficient in the use of the Point of Sale and Back Office Computer Systems.
§ Has a passion for executing the restaurant’s goals and build overall sales.
r Customer Service/Guest Satisfaction
§ Ensures a Guest-focused and sales driven approach to operations.
§ Ensures Guest complaints are handled promptly and resolved in an effective manner.
§ Model ways to delight guests and crew members to deliver excellent guest experience.
r People
§ Guarantees fair and consistent treatment of all team members.
§ Understands, supports, and reinforces the company’s culture.
§ Provides clear direction, feedback, recognition, reviews, coaching/teaching, and discipline.
§ Demonstrates a leadership style that creates a positive working atmosphere.
§ Actively participates in the recruiting, selection, training and development of all employees.
§ Be organized in all areas e.g. personnel files, storage areas, side work, and scheduling needs.
§ Identify and develop crew members for future leadership roles.
§ Develop and nurture the culture of the restaurant to meet The Company Vision.
r Administration
§ Ensures maximum profitability by achieving budgeted sales and controlling all operating expenses including cost of sales, labor and controllable expenses.
§ Ensures that cash handling procedures are in force and followed.
§ Understands the Profit and Loss Statement and helps create action plans for opportunity areas.
§ Maintain and ensure accurate records and data integrity.
§ Maintain appropriate employee files AP records.
r Facility Maintenance
§ Ensure the restaurant’s appearance and cleanliness meets our guests’ expectations.
§ Oversees all repair and maintenance issues and approves any expenditure over $500.
§ Follows up on all health inspections and requires an action plan to correct deficiencies.
§ Complies with all applicable regulatory agencies.
r Safety and Security
§ Ensure safe working conditions for employees.
§ Follow/manage physical safety plan.
§ Effectively work with external security.
§ Assess and manage safety security risks to ensure no impacts to employees or customers.
CANDIDATE PROFILE
The ideal candidate possesses:
- A High School Diploma and 10 years of casual dining experience, with 3 years of General Management Experience is required. A College Degree in Restaurant Management or Business Administration is a plus.
- Personal characteristics that include strong team leadership skills, a high energy level, self-motivated, outstanding organizational and documentation skills, superior written and verbal communication capabilities, results driven and a passion for the service industry.
- A desire to grow and develop as an integral member of the organization’s management team.
- A strong orientation around Service and customer satisfaction is required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
A High School Diploma and 10 years of casual dining experience, with full bar service, with 3 years of General Management Experience is required. A College Degree is a plus. Demonstrated skill in restaurant operations, PL management, human resources management, problem-solving and project management competency is required. Requires basic mathematical computations. A proven track record of successfully managing multiple priorities in a fast paced-work environment is also required.
Communication:
§ Ability to effectively communicate in English vision, strategy and tactical plans at all levels.
§ Passionately communicates with facts to facilitate consensus or “buy-in.”
§ Ability to solicit input from others and formulate insightful and logical conclusions that are not tainted with preconceived opinions.
§ Listen, think, speak and act with courage of conviction.
Leadership:
§ Assess and develop skills of team members; make changes where necessary.
§ Assume role of operations leader at all levels; challenge the organization to be true to the overall objectives of the company.
§ Establish positive working relationships with all levels within the restaurant and to senior managers and owners.
Management:
§ Manage time to ensure completion of all projects within parameters assigned.
§ Provide sound fiscal management.
§ Achieve quantifiable benchmarks of sound restaurant operations.
§ Ensure the shifts are well staffed, the employees are well-trained, and that employees are clear on shift goals.
Marketing:
- Maintains customer loyalty and retention.
- Emphasis on building sales in support of the overall goals of the business.
- Demonstrates community involvement to enhance the reputation and interest in the restaurant.
Certificates and Licenses:
ServSafe certified
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderately high.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; talk; and/or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.