Retail Operations Team Manager Job in Jacksonville, Florida US
Retail Operations Team Manager
As an Operations Manager for Chase Home Lending, you will oversee a local staff of loan processors. You will be responsible for managing workflow, priorities, and turnaround times for loans in processing along with tracking your unit's performance and monitoring daily business. You will handle exception items, resolve complex issues, document and introduce new procedures to your staff. You will also be responsible for ensuring a high standard of customer service for both mortgage customers and internal CHF customers. You will hire and train new staff as needed. This position will require / requires National Mortgage Licensing System and Registry (NMLS) registration under the terms of the Safe Act of 2008. As such, upon active employment with JP Morgan Chase, you will be required to either register via the NMLS registry or re-register and move your previous registration to JP Morgan Chase's registration rolls. Your continued employment in this position with JP Morgan Chase is contingent upon successful registration after your start date and annual re-registration thereafter. In addition, information obtained during the registration process may impact your employment with the firm. Further information about the registry and the requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx You will be provided with detailed instructions on how to fulfill these compliance requirements upon joining the firm.