Retail Relationship Manager recruitment
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.
Business Unit Overview:
The Aladdin trading and risk management system, used internally at BlackRock and by BlackRock Solutions clients, enables customers to manage over $5 trillion in financial assets. Aladdin is central to our technology strategy, unifying BlackRock by providing everyone with a common language and a central point of reference for our investment activities globally.
The Aladdin and Application Engineering teams within the Aladdin Technology group use the latest technologies to design and develop applications that make up the firm’s investment management platform. The systems support the full lifecycle of the investment management process, from quantitative risk management to order entry, trade routing and settlement.
The Distribution Solutions (DS) team creates and drives the vision, strategic development, implementation, and ongoing support of Web, Marketing and Sales CRM Applications / tools across BlackRock businesses and regions. This team also manages client information and reporting systems and ensures reliable efficient management and access to those.
Job Purpose/Background:
This role will report to the EMEA Head of DS and will work closely with the EMEA and global Retail COO team(s) in addition to regional leads in LatAm, NA and APAC. Working alongside other functional heads and internal stakeholders this position will have technology accountability for our Retail online presence and Sales Marketing tools and will function as overall Technology Point of Contact for the EMEA Retail Global Client Group (GCG).
The Relationship Manager will be responsible for the identification, prioritisation and coordination of Web and CRM projects as well as on-going BAU initiatives. He/She will provide strategic leadership/vision and oversee execution of a short and long term key initiatives. Responsibilities include servicing our clients, building deep relationships with key stakeholders, developing a thorough understanding of BlackRock’s EMEA Retail business in addition to an understanding where global strategic technology platforms and capabilities can be leveraged or enhanced.
The ideal candidate is strategic but hands on, collaborative, pragmatic and consultative. He/she should possess the ability to instinctively identify opportunities to scale and leverage solutions across BlackRock’s global platforms. This role requires an experienced manager who is easily able to articulate complex concepts and solutions in a clear and compelling way. This to drive buy-in, garner prioritization and advocate the value-set across business stakeholders and delivery partners. Influencing skills are essential as this leader will indirectly manage (project) teams and will work in a dynamic global matrix organisation going through rapid growth.
Key Responsibilities:
- Serve as the Retail relationship manager for DS, being the key Technology go-to person for Sales, Marketing and COO.
- Lead cross-disciplinary teams to define and build effective and innovative solutions that generate measurable benefits.
- Consistently manage client expectations, ensuring delivery of the highest quality service by soliciting and acting on stakeholder and client feedback.
Strategy:
- Partner with internal groups and stakeholders to define and execute against sales and marketing objectives that grow the business.
- Partner with internal groups to help champion the strategic integration of our Digital, Data and CRM capabilities with channel-specific Technology initiatives, throughout all stages of the Client lifecycle.
- Key contributor to global Web / CRM strategy.
Measurement:
- Ensure the continued development and growth by supporting the EMEA Retail business, in defining, prioritising and coordinating key Technology initiatives
- Develop and implement a forward-thinking processes to ensure all digital and CRM initiatives are set against measurable (and shared) objectives.
- Enable a deep understanding of client and prospective client interaction across all Digital, Marketing and Sales touch points.
- Provide business intelligence and client insights that can inform decision-making within Sales and Marketing.
Operational Excellence:
- Understanding of BAU processes and ability to escalate issues within it.
- Scope and management of large technical enhancements in partnership with platform and technology teams.
- Adherence and Technology accountability for all legal, compliance and audit requirements.
Knowledge/Experience:
- Experience of the Investment Management industry
- Technical, Marketing degrees/professional qualifications or MBA is a plus.
- Strong relationship management skills, diplomacy, negotiation and influencing skills
- Excellent interpersonal skills as a team leader and player.
- Proven experience defining successful Web and CRM strategies and demonstrable ability to deliver complex projects in a global matric environment
- Significant experience leading and coordinating multiple work stream
- Must be a 'voice of innovation'; constantly pushing internal stakeholders and own team to new opportunities, approaches, ideas and perspectives
- Deep understanding for how data and analytics can be used to create and solve hypothesis and meet ROI / Business objectives.
- Exceptional written, verbal and creative communication skills including excellent story telling skills with the ability to develop impactful executive presentations.
- Self starter who can operate independently and under tight timelines.
- Travel required.