Retail Store Specialist Job Job in New York, New York US
Retail Store Specialist Job
Employee Type: Full-Time Industry: Other Great Industries Job Type: Retail Location: Staten Island, NY ( Map it! ) Loading map ... Company Overview Time Warner Cable is the second-largest cable operator in the U.S., with technologically advanced, well-clustered systems located mainly in five geographic areas ?" New York State (including New York City), the Carolinas, Ohio, southern California (including Los Angeles) and Texas. Time Warner Cable serves more than 14 million customers who subscribe to one or more of its video, high-speed data and voice services. Time Warner Cable Business Class offers a suite of phone, Internet, Ethernet and cable television services to businesses of all sizes. Time Warner Cable Media Sales, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions that are targeted and affordable. Retail Store Specialist Job Job Description Posting Job Title: Retail Store Specialist Requisition #: 134456BR Posting Location: United States - New York - Staten Island Area of Interest: Sales Position Type: Full Time Posting Job Description: Description: The Sales and Retention Specialist is the foundation of a customer's experience at the TWC Retail Store. Specialists enhance people's lives through meaningful conversations about TWC products and services. They earn trust by offering products that meet people's needs and give them control in ways that are simple and easy. The purpose of this position is to provide an exemplary customer experience while utilizing needs based selling techniques to close leads and maximize customer retention. Additional Responsibilities: Provide a shopping experience catered to each and every customer while recommending solutions based on customers specific needs. Assist new and existing customers in the selection and purchase of products and services. Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer. Attempts to retain customers seeking to disconnect or downgrade services through examining the needs of the customers as they pertain to TWC products/services. Effectively process customer bill payments. Effectively answer customer service questions. Maintain quality customer interactions that provide a good customer experience, sales approach proficiency, and problem resolution proficiency. Achieve all sales and retention quotas set for the department by following the established departmental policies and procedures. Demonstrate full understanding of current marketing campaigns and offerings and have the ability to communicate them clearly to customers. Accurate data entry into billing system. Educate and become an expert on company products and promotions as well as competitive products and promotions. Articulate to customers the advantages of TWC products versus competitive products. Attempt to convert competitive customers to Time Warner Cable customers. Cooperate with co-workers and work as a member of a team. Attend all meetings and trainings. Accepts change in a productive manner. Must be available to work assigned shift as within guidelines. Performs other duties as assigned. Job Requirements/Qualifications: Education: High school diploma or general education degree (GED) necessary. Experience: One year customer care and sales or other related customer contact experience preferred. Ability to multi-task and prioritize in a fast- paced environment required. Sales/Customer Focus/Quality oriented and results driven individual strongly preferred. Skills: Must demonstrate intermediate to advanced PC skills with a strong understanding of the MS Office suite. Must have excellent communication, analytical, problem solving, and time management skills. Communication Skill level: Computer proficiency required. Working Conditions: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment. Travel requirements: Occasional travel to other sites within the region. We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. FCC Unit_TWC: 8530 - Staten Island Controlling Establishment ID: 00159 - Staten Island Richmond Ave Job Requirements