Return Material Authorization CSR Job in Pittsford, New York US
Return Material Authorization CSR
Kelly Services is currently recruiting for a Return Material Authorization CSR Our customer is looking for a candidate who will be responsible for: Receiving, checking-in and managing RMA's. Managing work flow Contacting 3rd party vendors for RMA processing Shipping via FedEx, UPS, and DHL. Investigating escalated RMA issues Creation of purchase orders for 3rd party vendor repair charges Issuance of credit memos for customer returns Answering all incoming e-mails, phone calls and other inquiries presented to the RMA department. We're looking for candidates with at least 2 years experience in customer service and or help desk preferred. Excellent verbal skills with strong interpersonal skills. Also, someone who is able to work well with customers, peers, management and other departments. Please apply in person at 100 Meridian Centre, Suite 315, Rochester, NY 14618 from 10am - 2pm Monday - Friday. You may also call 585-461-1640 with any questions. Job Code : 126032