RF-IBWAVE Applications Engineer Job in Somerville 08876, New Jersey US
Applications Engineer
(RF, Fiber Optic transmission)
SALES SUPPORT
Pre-Sales Engineering
• Engineer system solutions based on design criteria submitted by sales.
• Use iBwave and other design tools to document all non-budgetary designs.
• Submit preliminary design to sales for approval.
• Generate iBwave reports and write technical descriptions as required for insertion into proposal format.
• Generate Pricing (product system).
• Submit design proposal (90-95% reliable) to sales for polishing and presentation to customer.
Post-Sales Engineering
• Confirm/Modify original system design.
• Finalize system design, complete last 5-10%.
• Complete Product Definition form.
• Populate Pedyn.
• Create AutoCAD diagrams and floor plans as required.
• Create System Documentation, i.e., block diagrams, riser diagrams, floor plans with cable/antenna overlays, system manuals, etc.
• Create Acceptance Testing documents as required.
Field Support
• Site Surveys
• System Optimization Commissioning
• System Acceptance Testing
• Warranty Support
• Upgrades Retrofits
• Occasional travel outside U.S. will be required
Technical Support
• General phone support to sales personnel
• Post sales system phone support.
Project Management
• Ensure all long lead-time items are ordered promptly
• Generate Order Confirmation within 1 week for product orders, and within 2 weeks for system orders.
• Partial Shipment requests are understood and complied with.
• Shipment methods are conveyed to the customer.
• Project schedule is coordinated with customer PM contact.
• Schedule optimization visit and system acceptance testing.
Marketing Support
• Occasional Trade Shows
• Occasional onsite Presentations in support of sales/marketing efforts.
Experience
Requires 3 years of professional experience in field service/customer sales/engineering support, preferably including digital radio installation and application experience.
Knowledge, Skills and Abilities
Requires a working knowledge of electronic theory and practical application, and electronic, electrical and mechanical design from a technical sales support application.
Requires knowledge of basic radio frequency systems, including troubleshooting.
Requires strong verbal and written communication skills, problem-solving and analytical ability, and the ability to build positive relationships and interface effectively with customers and across organizational lines within the company.
Competencies
1. Adaptability maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Behavioral Indicators:
• Tries to understand changes in work tasks, situations, and environment as well as the logic or basis for change; actively seeks information about new work situations.
• Approaches changes or newness positively – Treats change and new situations as Opportunities for learning or growth; focuses on beneficial aspects of change; speaks positively about the change to others.
• Adjusts behavior – Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
2. Initiating Action
Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Behavioral Indicators:
• Responds quickly – Takes immediate action when confronted with a problem or when made aware of a situation.
• Takes independent action – Implements new ideas or potential solutions without prompting; does not wait for others to take action or to request action.
Applications Engineer
(RF, Fiber Optic transmission)
SALES SUPPORT
Pre-Sales Engineering
• Engineer system solutions based on design criteria submitted by sales.
• Use iBwave and other design tools to document all non-budgetary designs.
• Submit preliminary design to sales for approval.
• Generate iBwave reports and write technical descriptions as required for insertion into proposal format.
• Generate Pricing (product system).
• Submit design proposal (90-95% reliable) to sales for polishing and presentation to customer.
Post-Sales Engineering
• Confirm/Modify original system design.
• Finalize system design, complete last 5-10%.
• Complete Product Definition form.
• Populate Pedyn.
• Create AutoCAD diagrams and floor plans as required.
• Create System Documentation, i.e., block diagrams, riser diagrams, floor plans with cable/antenna overlays, system manuals, etc.
• Create Acceptance Testing documents as required.
Field Support
• Site Surveys
• System Optimization Commissioning
• System Acceptance Testing
• Warranty Support
• Upgrades Retrofits
• Occasional travel outside U.S. will be required
Technical Support
• General phone support to sales personnel
• Post sales system phone support.
Project Management
• Ensure all long lead-time items are ordered promptly
• Generate Order Confirmation within 1 week for product orders, and within 2 weeks for system orders.
• Partial Shipment requests are understood and complied with.
• Shipment methods are conveyed to the customer.
• Project schedule is coordinated with customer PM contact.
• Schedule optimization visit and system acceptance testing.
Marketing Support
• Occasional Trade Shows
• Occasional onsite Presentations in support of sales/marketing efforts.
Experience
Requires 3 years of professional experience in field service/customer sales/engineering support, preferably including digital radio installation and application experience.
Knowledge, Skills and Abilities
Requires a working knowledge of electronic theory and practical application, and electronic, electrical and mechanical design from a technical sales support application.
Requires knowledge of basic radio frequency systems, including troubleshooting.
Requires strong verbal and written communication skills, problem-solving and analytical ability, and the ability to build positive relationships and interface effectively with customers and across organizational lines within the company.
Ability to travel on a frequent basis.
Competencies
1. Adaptability maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Behavioral Indicators:
• Tries to understand changes in work tasks, situations, and environment as well as the logic or basis for change; actively seeks information about new work situations.
• Approaches changes or newness positively – Treats change and new situations as Opportunities for learning or growth; focuses on beneficial aspects of change; speaks positively about the change to others.
• Adjusts behavior – Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
2. Initiating Action
Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Behavioral Indicators:
• Responds quickly – Takes immediate action when confronted with a problem or when made aware of a situation.
• Takes independent action – Implements new ideas or potential solutions without prompting; does not wait for others to take action or to request action.
• Goes above and beyond – Takes action that goes beyond job requirements in order to
achieve objectives.
3. Managing Work
Effectively managing one’s own time and resources to ensure that work is completed efficiently.
Behavioral Indicators:
• Prioritizes – Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.
• Makes preparations – Ensures that required equipment and/or materials are in appropriate locations so that own and others’ work can be done effectively.
• Schedules – Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts.
• Leverages resources – Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.
• Stays focused – Uses time effectively and prevents irrelevant issues and prevents irrelevant issues or distractions from interfering with work completion.
4. Quality Orientation
Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately processes and tasks; being watchful over a period of time.
Behavioral Indicators:
•Follows procedures – Accurately and carefully follows established procedures for completing work tasks.
•Ensures high-quality output – Vigilantly watches over job processes, tasks, and work products to ensure freedom from errors, omissions, or defects.
•Takes action – Initiates action to correct quality problems or notifies other s of quality issues as appropriate.
