Risk Operations Analyst – Loss Claims Call Center – Bilingual Spanish a Plus – Start Date August 19, 2013
JPMorgan Chase creates lifelong, engaged relationships with our customers by being a trusted provider of financial services. Our employees embrace our values of Integrity, Collaboration, Service, Ownership and Innovation.
Risk Ops Analysts ...
- Are focused on the customer
- Are able to evaluate and analyze data from multiple sources in a fast-paced environment
- Have excellent attention to detail and concern for all aspects of the job
- Have amazing communication and personal skills
- Make decisions quickly that are consistent with policies and procedures to ensure positive resolution
Research and resolve customer disputed transactions via systematic input. Must be able to express empathy towards customer's perspective and understand diversity. Maintain professionalism under all circumstances. Independently resolve some level of customer issues where policy and procedures are not clear cut. Able to apply federal regulation and processor (VISA, ATM shared network) requirements on a situational basis. Identifies and communicated opportunities for process improvement.
Scheduled hours: 2pm -11pm Monday through Wednesday or 1pm - 10pm Thursday through Saturday. You will have Sunday and another day off during the week. This day off will be determined by business needs.
Training hours: 8am - 5pm Monday through Friday for 5 weeks
If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase. Further information about careers at JPMorgan Chase can be found on our website: www.jpmorganchase.com .
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