RN Case Manager Job in Denver, Colorado Us
We are searching for an RN Case Manager/Client Services Executive to join our team. The ideal person has a few years of real world experience, is proactive in problem solving and is a team player. Think this is you? Keep reading……
We are based in Sunny San Diego, offer competitive compensation packages, full employer paid benefits, and have a great, collaborative development team. We believe the best way to be successful is to have happy employees who enjoy their work.
The Client Services Executive (CSE) provides total client management for their assigned (15-17) clients including; providing strategic guidance on Effective Staffing practices, identifying client goals, developing strategies and processes, and implementing and configuring Concerro software that will assist the client in achieving their staffing effectiveness goals.
The CSE will work from home, with (60-80%) travel required to customer sites, company meetings, and industry conferences as required.
Accountabilities
- Establish and maintain effective client relationships amongst executives, managers, and staff
- Work closely in an advisory capacity with the client executive leadership team
- Assess strengths and vulnerabilities of existing operational processes and practices; identifies and builds software system configurations to maximize operational benefits
- Facilitate strategic decision making related to incentive approach; facilitate problem solving related to the use of the software system and corollary policies and practices
- Promote system optimization through on-going client evaluation of goal achievement, strategy revisions, software configuration and upgrades, and training
- Provide total client management from new client implementation through contract renewal process
- Manage risk within client portfolio to maximize client satisfaction and outcomes and minimize churn
Functions
- Lead strategic design process necessary to implement the Concerro product for hospital clients
- Configure and maintain client database, including initial implementation and upgrades
- Provide monthly status reports to all assigned clients with assistance from Services Coordinator
- Customize and deliver effective training to clients using various training methodologies
- Develop processes to collect and analyze impact metrics.
- Perform project management functions in accordance with Concerro methodology
- Identify new function and feature ideas as input into the evolution of the product
- Introduce new/enhanced system functionality to client portfolio
- Support sales presentations and represent Concerro at trade shows
- Participate in internal committees to represent Services team
- Develop strategic planning management tools and resources as needed
- Support orientation of new team members
Requirements
- RN licensure, or other clinical experience
- Strong group facilitation and process improvement skills
- Excellent verbal and written communication skills
- Strong analytical skills and attention to detail
- Expert computer user for a variety of applications including Microsoft Office
- Strong consulting, systems implementation, process improvement, support and training
Following attributes/skills a plus:
- Multi-client management experience strongly preferred
- Bachelor’s degree highly preferred
- Healthcare software implementation, support and training
- Healthcare consulting experience
- Strong working knowledge of hospital/nursing operations
- Hospital staffing office experience
- Strong working knowledge of healthcare staffing/scheduling systems
- Strong working knowledge of internet based systems
- Service provider experience