Root Cause Complaints Manager
My client are a new and forward thinking banking organisation with a refreshing outlook on the industry. They have a job opening an experienced Complaints Manager to help ensure customer satisfaction and maintain lasting relationships.
The job of the RCA Complaints Manager will involve the daily review of complaints received to the bank and the analysis of the root cause of the issue to help prevent future instances. Root cause analysis (RCA) will play a large part in this role and you will be joining a team that specialise in applying this to any complaint received. You will be responsible for the efficient handling and management of new complaints and must respond ensuring that my client are maintaining a fair and honest approach to banking.
To be considered for this job you must be an experience complaint handler with significant experience in root cause analysis (RCA) complaint handling and also have an enthusiastic and positive approach to work.
Experience in the Banking or Insurance industry is essential.
In return you will receive a generous salary and benefits package along with the opportunity to work for an exciting new banking organisation. My client are keen to pass on that there are excellent job opportunities for the right candidate.
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