Russian and Polish Speaking Customer Service Representative
Russian and Polish Speaking Customer Service Representative
Watford
£22,000
Key Responsibilities:
· To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service
· To respond effectively to queries relating to customer orders and deliveries
· To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
· To resolve customer complaints and invoice queries
· To raise credits adjustments on customer accounts and to liaise with credit collections to ensure any outstanding customer deductions are resolved in a timely manner
· To be in regular contact with our Sales Account Managers to ensure relevant information relating to customer orders deliveries (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner. To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
· To implement process improvements which will improve operational effectiveness and enhance profitability
· To ensure that customer account records are kept up to date for audit purposes
· To identify and resolve with the data management team any data errors
· To provide support for other members of the team
Qualifications/Experience:
· Proven customer service or logistics experience and an ability to liaise with different contacts in the organisation
· Excellent communication skills with both oral written fluency in English, Russian and Polish.
· An ability to work on own initiative and as part of a team (team spirit)
· Forward thinking and open to new processes/process improvements
· Familiar with electronic communication and workflows (lotus notes, databases, etc)
· PC skills – competent on Excel, Word and Powerpoint
· SAP experience would be an advantage
· An ability to prioritise workload and manage time effectively
· A pro-active and flexible attitude
· An ability to work under pressure and to tight deadlines when required
If you are interested in this job please apply now! Alternatively recommend a friend and you could get £100 in gift vouchers!
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