Sales Administrator Job in Banbury OX16 5ER
Sales Administrator Customer Service (4528) £18000
Are you an experienced Sales Administrator looking for a new challenge?
Do you want to work for a leading and established business in Banbury?
If your answer was ‘YES!’ then please read on…
I am recruiting for 3 positions within my clients Sales/Customer Services team.
The department is split into three teams of four servicing one or more region and the idea behind this is that my client will then be offering a one stop shop to their customers – orders – phone/fax/e-mail; Queries phone/fax/e-mail; returns and credit notes etc
The role will initially start as admin support (order entry, returns paperwork, credit notes) with a view to growing to encompass all aspects as this will enable the successful candidates to become conversant with the businesses systems and products.
RESPONSIBILITIES
- Order processing including inputting and liaison with Despatch/Trading departments to ensure deadlines are met.
- Telephone Enquiries – Stock enquiries, Technical queries, direct order input and advising customers on their order requirements
- Liaising with Sales Managers/Rep in specific areas on a daily basis, to ensure the smooth running of their accounts and administration
- Monitor and control special orders
- Control of the daily Tally and weekly reporting
- Dealing with customer queries surrounding deliveries and invoicing
- Claims and credit processing
- Liaising with other departments within the company to complete and resolve
- Customer Service issues, including returns management
- General Administration duties/Housekeeping
THE CANDIDATE
- This is a fast paced and challenging role and would suit someone who thrives on working to targets
- The successful candidate will be taking 40/50 called per day which could be enquires, orders, quotes or complaints
- Candidates must have a confident and pleasant telephone manner and the ability to, on occasion, handle difficult customers
Please Note:
Unfortunately due to the high volume of applications submitted for this role, we will only be contacting those applicants whom we will be looking to progress to the next stage in the recruitment process, thank you.