Sales and Service Manager
HomeStart Finance was established in 1989 to help people get into home ownership sooner and to date has helped more than 61,000 South Australians. Our vision is to make home ownership a reality for more people in more ways.
An opportunity is now available to join HomeStart Finance in the position of Sales Service Manager, within the Customers Partnerships Business Unit, on an ongoing full time basis, working 75 hours per fortnight, conditional on a six month probationary period.
Duties and responsibilities
The Sales Service Manager is responsible for:
- managing the Customer Contact Centre comprising of new sales, internal loan administration and reception functions
- the overall customer experience for internal HomeStart customers from enquiry through to discharge
- develops and implements customer processes and services
- internal sales targets
- ensuring potential customers receive accurate information regarding their eligibility for home loans.
The essential criteria for this role include:
- a relevant degree level qualification or equivalent or substantial experience (at least 6-10 years) combined with an advanced diploma or equivalent which includes an understanding of relevant legislation
- ability to train, motivate and provide feedback to staff in a team environment
- excellent negotiation, facilitation and communication skills
- planning and organisational skills
- effective management skills
- excellent knowledge of banking/finance regulations.
The desirable criteria for this role include:
- experience working in financial services
- a relevant degree level qualification
A current original satisfactory National Police Certificate will need to be provided by the successful applicant prior to commencement.
Applications are to include a cover letter, current curriculum and include the name and contact details of two current professional referees. Please refer to HomeStart's career page 'www.homestart.com.au/about-homestart/careers' for a copy of the position description and advice to applicants.
HomeStart Finance is an equal opportunity employer and applications are invited from Indigenous, non-Indigenous people and people with disabilities.
Applications close: 4:00pm 8th October 2013
Megan Papadopoulos
Manager Customers Partnerships
HomeStart Finance
153 Flinders Street
Adelaide SA 5000
08 8203 4030
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