Sales and Service Officer Job in Truro, South West Uk
Customer Service and Sales Officer required to work for a leading high street bank. The purpose of the role is to provide a consistently high level of professional service to customers by matching appropriate products, services and information to their needs.
Hours of work will be Tuesday and Thursday 9am to 5pm.
Build relationships with, and provide consistently high level of service to all customers in order to meet their needs.
Identify sales opportunities and introductions to specialist advisers and relationship managers, which meet customer needs.
Operate internal systems and procedures (e.g. application procedures, credit scoring and counter procedures) to ensure that retail service and quality standards are met, in line with the Bank's requirements.
Establish and maintain effective relationships (both internal and with other units) in order to improve service and sales performance.
Operate service recovery procedures to ensure total customer satisfaction with the handling of customer complaints that maximises retention opportunities.
This position is subject to a satisfactory credit check.
Customer Service and Sales skills. Experience of cashiering is essential.