Sales Associate Job in Billings 59102, Montana US

Brief Posting Description

The Sales Associate is responsible for achieving inside sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer’s buying experience.  The chosen candidate may also own a book of accounts.

Detail Posting Description

·         Obtains orders by answering telephone calls, verifying and entering items, transferring orders to fulfillment, explaining stock-outs and expected delivery dates

·         Reports industry trends, competitive pricing and customer feedback to management

·         Collaborates with Outside Sales to ensure customer satisfaction

·         Increases orders by suggesting related items, explaining features, and checking customer’s buying history

·         Opens customer accounts by obtaining customer agreement, collecting customer information and extending credit

·         Owns, qualifies and develops opportunities passed from marketing, outside sales, national accounts

·         Keeps abreast of new products

·         Identifies ways for continuous improvement of processes

·         Prepares, generates and follow up on verbal or written quotations to secure orders or determine reason for loss of order

·         Maintains customer product discounts through branch price sheets and/or Distribution System price file maintenance screens; including maintenance of appropriate cost files to ensure accuracy of automated supplier claims

·         Investigates deductions made by customer when paying WESCO invoices, obtaining necessary information for management to make a determination of whether credit is to be issued or letter to be written. Prepares replies, credit forms (such as RMA, price adjustment) and/or entering the credit transaction into Distribution System

·         Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date. Maintains Distribution System backorder report, associated customer expediting report/notices, and customer notification, as required

 

Performs other duties as required.

Job Requirements

·         Knowledge of electrical, construction or mechanical products preferred

·         Ability to perform multiple tasks simultaneously

·         Familiar with Microsoft Office, and ability to perform basic computer skills

·         Ability to prospect and market concepts to existing and potentially new accounts

·         Ability to work in a team environment

·         Ability to communicate clearly, both verbally and in written form

·         Attention to detail

·         Ability to interpret complex information

·         Ability to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations, maintain constructive working relationships despite disagreement

·         Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues

·         Ability to influence others

·         Ability to prepare for emerging customer needs

·         Technical aptitude for equipment and service related issues

 

EXPERIENCE

 

·     Minimum of 2-4  years of inside sales experience in either electrical or industrial construction equipment

·     Experience in telephone sales or business development with proven track record of achieving revenue goals

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