SALES ASSOCIATE – TELESALES April (306639
Description
The Retention/ Sales Associate- Telesales is accountable for proactively marketing and selling telecommunications services to existing and prospective residential accounts via outbound phone contact. This position will be responsible for retaining customers throughout their customer lifecycle, selling residential products, upgrading accounts, gaining referrals and proactively ensuring service satisfaction to residential accounts. Must have the ability to achieve defined sales objectives and meet retention goals. Must have the ability to work scheduled hours of Monday-Thursday 4:30PM- 10:00 PM and Saturday 10:00am-6:30.
To be a successful Retention Sales Associate at Frontier, you will need the following:
- A desire for sales and achieving results,
- High visibility presence in the work center,
- Enjoy being on the phone with our customers,
- Be comfortable overcoming objections to increase Frontier services,
- Work independently and make solid decisions,
- Energetic
- The ability to have fun and enjoy your work environment!
- Experience in a customer focused role required,
- High School degree or equivalent,
- Fluent in English and Spanish is a plus.
- Be a successful part of a National $2.3 billion dollar telecommunications family.
- Tremendous growth opportunities.
- Customized/Personalized Work Stations.
- Sales Commission!
- Excellent Part time benefits including;
- Holidays
- Paid Vacation
- Tuition Reimbursement
- 401K and Profit Sharing
- Must be able to pass a thorough drug and background check
Required Skills
The position will be filled based on the criteria listed below: The selection criteria will include but is not limited to:
Must have Outstanding Overall Performance in Attendance, Call Quality and great Communication Skills - Written Verbal. Shifts will cover all hours of Operation and you must have a willingness to be available as needed.
Ability to interact in a positive manner with various levels of the leadership team and the agents, while providing professional responses to our customers; questions and concerns during call escalations.
Handle all residential service and inquiry requests. Must maintain a professional image. Ability to prioritize assignments and follow through to completion. Use and knowledge of computer data entry, type 35 wpm, skilled in MS Word Excel applications. Skilled in managing multiple tasks and prioritization.
Submitting a resume online at a job site could cause valuable screening information to be missed.
Please apply directly at:
http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjobjobid=306639company_id=15798jobboardid=24
Frontier Communications is an Equal Opportunity Employer. Frontier Communications does not discriminate on the basis of race, color, creed, religion, sex, national origin, age, marital status, citizenship status, disability, sexual orientation, veteran status or any other protected class.
