Sales Coach Job Job in Morrisville, North Carolina US

Sales Coach Job

Employee Type: Full-Time Industry: Other Great Industries Job Type: Training Sales Location: Morrisville, NC ( Map it! ) Loading map ... Company Overview Time Warner Cable is the second-largest cable operator in the U.S., with technologically advanced, well-clustered systems located mainly in five geographic areas ?" New York State (including New York City), the Carolinas, Ohio, southern California (including Los Angeles) and Texas. Time Warner Cable serves more than 14 million customers who subscribe to one or more of its video, high-speed data and voice services. Time Warner Cable Business Class offers a suite of phone, Internet, Ethernet and cable television services to businesses of all sizes. Time Warner Cable Media Sales, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions that are targeted and affordable. Sales Coach Job Job Description Posting Job Title: Sales Coach Requisition #: 134550BR Posting Location: United States - North Carolina - Morrisville Area of Interest: Customer Service Sales Position Type: Full Time Posting Job Description: Time Warner Cable's East Region currently seeks a Sales Coach for their Raleigh, NC Customer Care department. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position. Position Summary The Sales Coach will support Customer Care Center supervisors, Customer Care Center representatives, in sales activities. The Sales Coach will provide training and support to Customer Care Center representatives to develop a Sales Culture, Customer Care Center team and individual representative performance tracking and report distribution including the support, launch and tracking of all Regional and National sales contests/incentives that are applicable to Customer Care. Other Duties as Assigned Essential Job Functions: - Must be willing to travel among all of the Customer Care locations in home market conducting side-by-side coaching and monitoring sessions, working with care leaders on sales initiatives and supporting sales through playing games and partnering with vendors - Must be visible and active in the floor and in the centers coaching, monitoring, and driving sales through cooperation and planning with department leadership - Work with Supervisors/Managers to aid them in building sales plans and developing their teams sales performance - Must be able to create an appropriate schedule to meet the needs of the teams in your assigned locations - Review Yield Reports (use Glocent tool when launched on 5/1) to determine which agents need sales coaching based on ranking on Yield% in RGU's and devise and deliver plans to improve performance to move everyone to 2.5% minimum CORE RGU Goal - Scheduling and delivery of sales training, coaching on results and developing plans and processes to help all agents meet their sales goals in association with regional sales training - Based on the Customer Care Growth Plan, develop a weekly sales plan for each area to drive sales based on PLG Power Hours and other fun games and methods to drive sales - Using the reporting tools available to the sales team, work with the supervisors and agents to develop a "sales Plan" for each agent that will move them towards their goals and establish a follow up process with the sup/agent on their progress - Using the Yield reports, pull top agents calls each month that can be used for a regional portal and used for training purposes - Work with vendors and other partners to drive sales through their incentives and contests, etc - Assist with planning and execution of REGIONAL PLG sales days - Support training initiatives for refreshers for S3, Reverse U-Verse, Mission Competition, etc - Provide debrief to Sr. Leadership in initiative to include successes and areas for improvement - Must be able to track incentives, games and other sales activity to determine what is successful and adjust plans according to results - Organize and develop educational materials to support the needs of your assigned locations - Must be able to lead a motivational meeting with Customer Care representatives and supervisors - Must be able to communicate effectively both verbally and written, face to face, and over the telephone with customers and co- workers - Must be able to perform mathematical calculations necessary to complete various tracking reporting - Must have the ability to process information accurately in order to follow directions and provide directions to others - Must work well as part of a team - Must be flexible and adaptable to change - Must have outstanding sales skills and a positive, professional attitude - Must be able to make decisions and use proper judgment - Develops and runs Sales Incentive programs for Customer Care Center representative - Assist in developing budgeted connect activity for the assigned sales locations Job Requirements: - Minimum of 2 years marketing and/or sales experience, in the cable industry, and/or call center/direct sales environment, preferred - A proven track record in school or work experience in working with people and excellent communication skills - Knowledge of Sales techniques - Must have knowledge of all products and services offered by TWC - Must possess strong interpersonal skills - Employee must be available to work outside normally scheduled hours to satisfy customer care and tech ops needs - Critical to be self motivated and willing to take initiative to meet the above functions - Must possess strong organizational skills, including the ability to prioritize assignments and meet deadlines - Must have experience with MS Word and Excel - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations - Ability to write reports, business correspondence, and procedure manuals - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Preferred Qualifications: - Must be able to use the ICOMS billing system - Must be able to learn and use COGNOS - Must be able to use Microsoft Office applications - Valid NC Drivers License required - Personal Auto for use to travel to and from various locations Education and Experience: - Associate's degree (A.A.) Travel Requirements: - Must be able to travel within the Carolina footprint when needed Supervisory/Managerial Responsibilities: - Plans, staffs, coaches, evaluates and directs work of employees of a work unit Physical Demands: The physical demands for this position are typical to an office and field environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and discounted services (in specified areas). Time Warner Cable is an Equal Opportunity Employer. Qualified candidates please apply at www.timewarnercable.com/careers . FCC Unit_TWC: 0593 Controlling Establishment ID: 00436 - Henderson Job Requirements