Sales Coordinator

Sales Coordinator - Construction

Job Summary The Construction Services Sales Coordinator provides builder direct customer service and administrative support for construction department by serving as one point of contact for customer, acting as liaison between customer and operations, assisting Construction Services Account Managers with daily paperwork requirements and ensures resolution of escalated customer issues. This is an office-based, inside support position. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Fields incoming calls for entire construction department Works to understand customer's needs, issues, and requests. Works with customers, operations, sales, and set-up departments to resolve customer's issues including escalated and complex customer service issues. Provides advanced information and education to customers regarding service options, charges, and billing questions. Acts as lead contact with customer and operations, when dealing with haul or call program as well as estimates on timing of deliveries or empty and returns. To generate and submit new orders and setups on behalf of CSAM to meet delivery deadlines. Meets or exceeds defined productivity metrics. Generates and maintains performance reporting goals. Solves difficult problems on the customer's behalf by engaging the right department and people within Waste Management. Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups, and other customer-related issues. Initiates outbound calls to customers to ensure that issues are resolved and to ensure customer satisfaction and build loyalty slideshow Uses computer system to retrieve customer information and provide information to customers, sales, and operations departments. Other duties as assigned. Supervisory Responsibilities This job has no supervisory duties. Job Requirements: go top Required: High school diploma or G.E.D, and four or more years previous experience. Preferred: Associate's Degree, or equivalent experience, and four or more years previous experience. Certificates, Licenses, Registrations or Other Requirements None required. Other Knowledge, Skills or Abilities Required None required. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day ; Required to exert physical effort in handling objects less than 30 pounds rarely ; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely ; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely ; Normal setting for this job is: office setting. General Competencies Build Relationships Collaborate Actively Communicate With Impact Demonstrate Professionalism Produce Results Focus on Customers Focus on Quality/Details Know the Business Influence and Negotiate Manage Work / Time Use Ethical Practices Apply Organizational Skills Proficient with Computer and Software Applications NOTE: In order to fulfill the performance objectives of this position, the successful Construction Services Sales Coordinator must perform the principal/essential duties satisfactorily. The requirements listed above represent the knowledge, skills and/or ability required by this position. Waste Management will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.