Sales Engineer Job in Durham 27701, North Carolina US
Sales Engineer
About the Job
Digitalsmiths is seeking a highly seasoned, presales “A” team member to support our Account Team. The person should have extensive experience in both the business and technical aspects of a software sale. This person will provide our sales team with expert product support and technical knowledge. In this role, you will be an integral part of Digitalsmiths’ continued success!
The primary focus of this position is to partner with sales to win deals. You must be able to gain the customer prospect’s confidence to such a degree that they see you as the solution expert. You will be expected to architect a complete solution, working with the sales, product and RD teams, and then facilitate selling it to the customer. After the sale is completed, you will transition your work to the Operations team so that the solution is implemented correctly.
Position’s Mission:
Provide in-depth Digitalsmiths product expertise along with technical support and business knowledge to the Digitalsmiths sales team.
Key Responsibilities:
As part of the pre-sales team, you must be able to go into a prospect and present the Digitalsmiths solution from a technical and business point of view. You must be able to demonstrate Digitalsmiths’ products to both management (C-level) and technical (Developers, DBAs, IT Admin, IT Security) audiences. You must then be able to engage with the prospect to learn about their environment, prepare a data flow diagram, and work with Digitalsmiths engineers to advise the best solution. Success is measured in closed deals and implementations that occur as planned during the sales cycle. This may require several customer meetings – both on phone and on customer site. Success in this role requires: excellent listening skills, requirements solicitation skills, excellent writing skills, and the ability to document architecture and solutions. Once the solution is accepted by the prospect, you may transition the actual Proof of Concept implementation to an engineer, but will be expected to monitor the entire engagement until the deal is won. After the sale, you will be responsible for transitioning all of the technical knowledge and business requirements gained during the sales cycle to the Operations team so that the implementation is as seamless as possible. A key measurement of performance will be how closely aligned the prospects’ expectations are to the actual implementation.
Example of duties:
· Interact with a diverse group of people and gather knowledge from a variety of sources to assist with winning the deal!
· Present product to different audience such as C-level management and technical team (developers, DBAs, IT Admin, IT security)
· Present product demonstrations (including API, database and system integration)
· Compile detailed prospect environment information
· Act as technical resource for sales as they navigate through the sales cycle
· Assist with RFI RFPs
· Write user-focused solution documents
· Successfully project manage all presales engagements you are involved with
· Document and update SalesForce.com as required
· Attend prospect, customer or internal meetings as guided by your manager
· Be able to install and demonstrate Digitalsmiths’ products
· Travel as required (up to 50%)
· Other duties as may be appropriate and applicable
Example of programming work done within the Presales team:
· Python, Java, JavaScript, HTML/5, SQL
· Customer specific enhancements
· Customer specific issue resolutions
· Prototype new functionality in our products
· Integrate with new technologies
Required Qualifications:
· BS in Computer Science or equivalent
· MBA is a plus
· Demonstrated aptitude with programming (Java is a plus) and scripting languages (Python is a plus)
· Demonstrated competence in software engineering in Unix/Linux and Windows environments
· Demonstrated competence with relational database design and development
· Solid understanding of web service development (REST, JSON and XML)
· Solid understanding of NoSQL/document database technology (MongoDB, Hadoop, Voldemort)
· Strong problem solving and analytical skills
· Well-developed interpersonal skills with an ability to get along with diverse personalities
· Tolerance for potentially stressful and/or frustrating customer situations
· Strong business acumen
· Understanding the technology role in solving business issues and improving ROI
· Good technical skills (ability to install and demo complex enterprise software)
· Travel (approximately 50%)
Advantages:
· Documented presales experience in commercial software
· MBA degree
· Exceptionally strong presenter and persuader
· Ability to guide sales team to adopt and present correct solution
· Previous selling or presales experience of security solutions
· Previous selling or presales experience of database solutions
· Solid understanding of SaaS model, including business advantages and disadvantages
Location:
· Opportunity for leader to be located in our Research Triangle Park HQ
· Open to other locations based on qualifications
About Digitalsmiths
Digitalsmiths is the technology leader in the rapidly growing segment of video search and recommendation. Digitalsmiths Seamless Discovery™, has revolutionized the accuracy and ease with which end-users find relevant, personalized entertainment across multiple channels and devices.
From powering tablet-enabled set-top-boxes, to live integration of sporting events, to first-run premium web-content, Digitalsmiths has deep experience and proven results for increasing engagement and viewership though our unique, holistic solutions. Our solutions serve customers that span across all media channels and devices and reach a combined audience of millions of consumers.
Digitalsmiths full time employees receive comprehensive benefits including stock options, paid time off, holidays, pet insurance, Blue Cross and Blue Shield health insurance, life insurance, disability insurance and 401K program. We have a relaxed, open and collaborative work environment where both achievement and fun are valued and everyone plays a key role.
Please visit http://www.digitalsmiths.com to learn more about the company. To apply for this position, please send your resume to jobs@digitalsmiths.com .
Confidential.