Sales Engineer Job in San Francisco 94102, California Us
A future of innovation, DB is the world's leading provider of business information solutions helping businesses reduce credit risk, find profitable customers and manage vendors efficiently. We have the largest company database available with information on over 100 million companies worldwide to help our clients' credit, marketing and purchasing decisions. Since 1841, we've given companies the insight they need to maximize their potential. And we can do the same for your career. We invite you to join us in a future that promises to be as exciting as our past!
- Solution Consultation Services (40%) – partner with Sales Specialists and/or Segment Reps. to understand the customer’s business and technical requirements in order to recommend the appropriate technical solutions that meet and/or exceed customer expectations. This includes articulating the project's high-level goals and constraints, clarifying scope, establishing clear roles and responsibilities among the project team, and ensuring project risk is initially assessed and mitigation plans completed as appropriate. Lead process of aggregating functional specifications for the project
- Technical Product Support (40%) — work with sales Specialists to provide “Second Level” product support on specific Risk, Supplier, and Sales Marketing integration products and services;
- Technical Product Training Support (10%) — as content experts, partner with the training team to provide technical product training to sales teams in order to enable the Sales Specialists and/or Segment Reps. to better support their customers and partners with appropriate product and service knowledge.
- Customer Account Planning Support (5%) - provide integration product guidance into customer account planning for selected accounts in the Strategic, and Commercial channels. Pre-Sales Support team members will be incorporated into the sale planning activities and provide technical oversight in addressing the needs identified by sales teams.
- Other responsibilities include:
- Possess a technical understanding of DB’s products and services to guide the team and participate directly, when necessary, in selected sales opportunities.
- Help to ensure that Total Sales goals are realized by achieving highest levels of technical sales support and customer satisfaction.
- Perform administrative activities such as tracking time and activities
- Continual evaluation of technical and customer-facing skills.
- Inform, mentor and train technical colleagues, customers, and partners in order to improve technical proficiency in the field.
- Embrace, demonstrate and proliferate the Corporation’s core values.
- Up to 70% travel.
- Must have previous experience in a Pre-Sales Support or Sale Engineering environment for large Fortune 1000 customers
- Excellent oral and written communication skills; strong management and presentation skills, and strong problem solving skills with the ability to lead through others.
- Must be an excellent communicator with demonstrated ability to present technical solutions in-depth while connecting the solution to the business value and proposition
- Ability to effectively manage multiple projects of various complexities and varying stages ensuring timely completion of deliverables.
- Must have a passion for customer satisfaction.
- Minimum of ten plus years experience, including a combination of management in a high profile business environment, consulting and program management experience, including complex information systems analysis, design, development and implementation.
- Bachelor’s degree is required, MBA highly desirable.
- Large scale databases and or client systems a plus.
- A working knowledge of industry standard databases like Oracle and SAP;
- A working knowledge of industry standard middleware like WebServices 2.0, APIs, Force.net, etc.
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At DampB we value the diversity of perspectives that result from a variety of life experiences: ethnicities, ages, sexual orientations, genders, and other factors. Ours is a winning culture where we work together as a team with a clear focus on common goals and where team members are able to grow, develop and contribute to their fullest. Since 1841, we've given companies the insight they need to realize their potential... and we can do the same for your career.
As an industry leader, we offer world-class compensation and an exceptional benefits package. As well, you will enjoy an environment that recognizes and rewards your accomplishments.