Sales Manager
NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.
Principal Responsibilities
- Encourage sales of NCO products and services through developing working relationships with Clients and potential Clients.
- Manage a sales team that sells NCO products and services through developing working relationships with clients and potential clients.
- Prospect and develop new business and penetrate the market for continued growth and expansion by introducing and marketing products and services NCO offers to Clients and potential Clients.
- Maintain existing Client relationships through up-selling of new and existing services.
- Maintain and upgrade the sales force database.
- Conduct presentations of services to existing Clients and future prospects.
- Collaborate with the Marketing, Information Technology, and Operations departments to develop and create sales plans for specific regions and territories.
- Maintain and exceed company objectives through sales goals.
- Attend trade shows and other educational and regional meetings.
- Ensure Clients receive and understand update reports in a timely manner.
- Act as a liaison between NCO's Information Technology and Operations departments and Clients.
- Respond to proposals and requests for information from prospective Clients.
- Manage Client expectations by ensuring Client receivables and fees are paid on time.
- Responsible for assisting new Clients with product implementation.
- Collaborate with Operations department with regards to setting Client fees.
- Responsible for successful operation of a specific Sales Region/Team by traveling to Client locations.
- Meet sales expectations set forth by potential Clients and service existing Clients to maintain a profitable relationship.
- Responsible for attracting and recruiting new Sales Staff to sell NCO services consistent with NCO processes and procedures.
- Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.
- Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.
- Knowledge, understanding, and compliance with NCO policies and procedures.
- Participation in Company Programs must meet minimum performance standards.
- Accountable for all decisions, actions, and directives with respect to job responsibilities.
- Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
- Follow up in a timely manner to ensure customer satisfaction.
- Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
- Bachelor's Degree or equivalent in relevant work experience.
- 4 years of related sales/management experience required. 5+ years of related sales/management experience preferred.
- Business to Business sales experience preferred.
- Proficient personal computer skills including Microsoft Office.
- Ability to maintain the highest level of confidentiality.
- Ability to work independently and take initiative.
- Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
- Ability to adapt to a flexible schedule.
- Excellent interpersonal, written, and oral communication skills.
- Ability to work in a team fostered environment.
- Dependent upon position location, may be required to have a phone line, high-speed internet connection, Internet Explorer or Mozilla Firefox browsers, and current Windows operating system.
Work Environment
- Office environment.
- Ability to lift and/or move 20 pounds with or without accommodation.
- Ability to travel.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
M/F/H/V/EOE/AA
Additional Information:
- Travel Percentage: 25%
June 30, 2010
• Tags: Louisiana Us, sales Manager, Work At Home Job in Metairie 70001 • Posted in: General