Sales Manager
Account Manager – Capital Markets
Role:
You will play a key role within this leading global market data company in managing sales and customer satisfaction at new and designated accounts to maximize revenue and achieve company's strategic objectives.
You will also develop and maintain client relationships to ultimately drive revenue growth, and account strategy by collaborating with account team to deliver stronger, more relevant value propositions.
Responsibilities:
- Manages, retains and grows revenue, responsible for sales and the customer relationship (include new sales and revenue quota attainment).
- Cultivates customer relationships and ensures effective service delivery to accounts.
- Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts.
- Supports execution of strategy at the account level.
- Works with and brings in experts/specialists onto the team where required, has oversight of all account activities.
- Responsible for forecasting, keeps management updated on accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing.
- Acts as point of contact for the client, provides escalation path to and from Service and attends to customer issues promptly.
- Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities.
- Be able to provide customer product training.
- Accountable for individual expense budget management.
- Scope and Impact
- Owns account relationship and drives overall customer satisfaction for assigned accounts.
- Be responsible for net sales and revenue for assigned accounts.
- This is an individual contributor role and does not have people management responsibilities.
- Works under general supervision of manager.
- Technical /Professional Skills Competencies
- Candidates with a strong buy-side and/or sell-side are preferred.
- Strong understanding of customers and their business model and workflows.
- Relationship building skills.
- Selling skills (develop and articulate a complex proposition/consultative selling).
- Strong negotiation skills.
- Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency.
- Problem solving - ability to understand, articulate, structure and solve client needs.
- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
- Ability to collaborate with account team.
Requirements:
- 3-8 years relevant experience in a regional role.
- Bachelor degree or higher in related field.
- Significant work experience in applicable industry and knowledge of customer workflow.
- Solid experience in account management, sales or marketing in a customer facing environment.
- Customer relationship management experience.
MOM Registered Employment Agency: 08C5498
Employment Agency Personnel Registration No.: R1113323
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