Sales Operations Manager(Call Centre) Job in Limerick Ireland

JOB DESCRIPTION:

Sales Operations Manager Reporting to: Director Customer Service

The primary purpose of this position is to lead and manage a multi-lingual team that supports the EMEA Sales Process. This individual is responsible for alignment to global business processes that include Tender, Contract and Pricing Administration. In addition, drive projects to increase SSC efficiency. Responsibilities
 • Lead and motivate a team responsible for delivery of Tenders, Contracts and Pricing within the SSC including o People Management, coaching and performance management. o Development and implementation of training plans. o Development and monitoring of KPIs to manage service delivery, quality, productivity and staffing levels. o Compliance to the requirements of ISO 13485 and other relevant policies and procedures. o Maintaining open communication channels across the organisation.
 • Lead the development and execution of business processes to assist the sales team in meeting goals.
 • Build strategic data sets for account analysis/management.
 • Identify and drive projects to optimise efficiency and to support overall company goals and objectives. Work closely with the SSC Projects Manager to ensure SSC readiness to implement new processes.
• Work as a key member of the Global Customer and Distribution Services team building relationships with SBUs and functions globally.
 • Ensure that the companies Code of Conduct is complied with in all business matters carried out.
• Designee for the Director of Customer Service Tenders. Qualifications
 • Formal business qualification and/or a proven track record in managing a complex business operation.
• Language Skills - spoken fluency in at least one major European language, other than English would be a major advantage. Requirements
• Strong proven people management skills - ability to manage, lead and motivate a multi-national workforce.
 • Strong interpersonal skills and the ability to communicate at all levels of the organisation.
• Strong customer focus.
• Ability and motivation to prioritise change quickly, while positively influencing people and organisations.
• While not a pre-requisite, experience of the European medical device market would be a decided advantage.
 • Good working knowledge of Microsoft® Office. • Results oriented behaviour with creative problem solving skills.
•Excellent organisational skills.
• High self-motivation.

Contact: Shane Blake at CPL Limerick 061 221701