Sales & Service Representatives / FT Starts 4/9/2012 Job in Lenexa, Kansas US
Sales Service Representatives / FT Starts 4/9/2012
About Us Alliance Data® and its combined businesses (including Epsilon® and LoyaltyOne®) is North America's largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions, driving business growth and profitability for some of today's most recognizable brands, such as HSN, J. Crew, The Buckle, and Eddie Bauer, among others. Alliance Data helps its clients create and increase customer loyalty through marketing-driven solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data is a stable, rapidly growing company that employs nearly 9,000 associates at more than 50 locations worldwide. To learn more about us, visit www.AllianceData.com , or follow us on Twitter at www.twitter.com/AllianceData or on Facebook at www.facebook.com/AllianceData . About Our Team As part of the Alliance Data team, you'll be working in a fast-paced servicing environment as the eyes and ears for our clients. You will be an extension of their brand and will be key in providing a positive experience for their customers. We provide a team environment with your own work space where you'll be performing a variety of call center customer service or collection tasks. Taking inbound calls from customers and stores to respond to their questions and concerns will be an important part of your role. Additionally, you'll be making outbound calls to customers to gather account information or resolve their past due situation. When you work hard we take notice and offer rewards based on performance. With Alliance Data you will have the opportunity to grow and perform. Responsibilities Our Sales and Service Representatives are energetic, reliable, and professional self starters who care for our diverse group of customers by taking a wide range of inbound calls to resolve inquiries and educate the customer regarding their credit accounts. As a critical and essential part of their jobs, representatives must upsale to our eligible customers different product offerings. They are required to meet an established monthly goal based on percentage of sales, productivity and call quality. In addition, our representatives: Update and document account information and records Follow established guidelines for quality and productivity Authorize/decline purchases based on the customer¿s financial profile. Open new credit card accounts for eligible customers In effort to create loyal customer relationships, our representatives must display enthusiasm and dedication to each call while meeting customers needs in an appropriate manner of time. Qualifications Ability to work in a fast paced environment where changes to procedures are common Proficient in MS Windows/Outlook Good verbal communications skills Ability to multi-task and prioritize while speaking with customers Basic reading and math skills Good organizational skills Proven decision making ability Ability to input and interpret data This is a call center position. It is imperative that you be comfortable sitting for most of an 8 hour shift. SCHEDULE REQUIREMENT: Weekly hours 40 and available Sunday-Saturday. Shift assignment will be between 1:30pm-12:00AM CT. Every Monday required and on key dates with advanced notice. Every other Saturday required and one Sunday per month. ****Alliance Data pays an additional $1 per hour Shift Differential for any hours worked after 5PM weekly and any hours worked on the weekend. (*Minimum of 30 minutes must be worked during these times to receive Shift Differential.) Compensation and Benefits Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k). Conditions of Employment All job offers are contingent upon successful completion of a background check.
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