Sales Support Administrator (Bi-lingual German or French) Job in Waterloo, Ontario Canada

Open Text™ (Nasdaq: OTEX; TSX: OTC), is the market leader in providing Enterprise Content Management (ECM) solutions that bring together people, processes and information in global organizations. Throughout its history, Open Text has matched its tradition of innovation with a track record of financial strength and growth. Today, the company supports almost 20 million seats across 13,000 deployments in 114 countries and 12 languages worldwide. We are looking for innovative, team-oriented individuals who embrace technology and the changes occurring in today's global marketplace.

Purpose of Position:

The Sales Support Administrator is focused on providing a broad range of administrative support to members of our Sales and/or Services organizations, as well as to other members of the Sales Services Support team.

Primary Responsibilities:

The role has three main responsibilities and all of these responsibilities are to be carried out with the utmost focus on internal and external customer satisfaction.

First, the Sales Support Administrator directly supports Sales Services in providing administrative support, coordinating shipping and other similar requests. The position provides this support in many facets of the sales cycle from providing customer information to coordinating customer set-ups, invoicing and eventual collection allowing the Sales Services organizations to focus on business development and sales and service delivery activities.

Secondly, the Sales Support Administrator will support the other members of the Sales Services support team by assisting with customer inquiries, report preparation, and other administrative requests.

Lastly, the Sales Support Administrator oversees order bookings and shipments to guarantee financial accuracy as well as compliance with the department’s policies. The incumbent will develop working relationships with numerous internal departments as well as external customers to liaison and expedite administrative processes. Sales Support Administrators are highly self-motivated individuals that efficiently employ sound judgment in a dynamic environment with minimal supervision. Their professionalism and dedication to accuracy ensures that all dealings with others are addressed promptly within tight time frames.