Sales Support Associate Job in Winchester 22603, Virginia US

 

 

POSITION SUMMARY:  Responsible for providing excellent customer service and sales support for all customers, field sales representatives, and internal customers.

 

KEY RESPONSIBILITIES:

 

·                     Vetting of Purchase Orders and Sales Order entry

·                     Run Open bid, open orders, on credit hold, waiting for deposit reports for Business Development Associate (BDA) to review

·                     Direct problem resolution in response to Purchase Order Discrepancies.

·                     Work with Logistics for order tracking inquiries.

·                     Support sales and sales management with business requirements – quotes, inventory status, A/R inquiries.

·                     Support BDA as deemed necessary by management.

·                     Respond to and follow up customer inquiries by email and telephone.

·                     Answer phone calls and address customer requests for information.

·                     Attend and participate in product training and other training as appropriate

·                     .Liaise and attend meetings with other company functions necessary to perform duties and aid customer care.

·                     Hard copy and electronic filing.

·                     Report System performance problems to help desk

·                     All other duties as assigned.

 

MINIMUM QUALIFICATIONS:

 

·         Minimum of two years experience in a customer service or similar environment.

·         Familiar with standard concepts, practices and procedures of organizing and inputting customer information and orders.

·         Ability to communicate clearly both verbally and in writing, in the English language, as this is essential to communicating information to supervisors, coworkers and customers.

·         High school diploma or general education degree (GED). 

·         Excellent follow through and strong attention to detail.

 

ESSENTIAL PHYSICAL REQUIREMENTS:

 

·         Ability to travel independently within company headquarters and in other communities to attend various meetings with independent sales representatives and customers.

·         Ability to sit for long periods of time. 

·         The staff member frequently is required to reach with hands and arms.  The staff member must regularly lift and/or move up to 10 pounds. 

·         Specific vision abilities required by this job include close vision and the ability to adjust focus as necessary to read a computer monitor, catalogs, orders, price lists and customer communications, etc. 

·         Ability to converse verbally and in writing as this job requires frequent communications with customers, sales staff and others.

 

 

MENTAL REQUIREMENTS:

 

·         Ability to work under stress, interruptions and tight deadlines.

·         Ability to read, analyze and interpret print media, trade publications and websites that are in English. 

·         Ability to effectively establish rapport, present information, and respond to questions from supervisors, customers and sales staff. 

·         Ability to prioritize work, problem solve and answer questions.

 

ESSENTIAL TECHNICAL SKILLS:

 

·         Ability to communicate clearly both verbally and in writing, in the English language, as this is essential to communicating information to supervisors, coworkers and customers in a way that they can understand.

·         Must be able to communicate in a knowledgeable manner on various Fortessa products/services and sell to prospective customers.

·         Ability to operate office equipment, phone system.

·         Working knowledge of Microsoft software including MS Outlook, Internet Explorer, MS excel.

 

 

INTERPERSONAL SKILLS:

 

·         Ability to communicate and interact effectively with sales representatives, co-workers and customers to provide sales support services.

·         Ability to communicate and interact effectively with co-workers in order to prioritize workflow, request assistance if needed and assist others in achieving company goals.

·         Results oriented with a positive outlook. 

·         Reliable, persistent and determined to succeed. 

·         Strong communication skills with ability to understand other points of view.

·         Professional and business like.