Sales Support Co-ordinator / Internal Sales Assistant Job in Brussels, Brussels Belgium

My client is a sister company for the worlds largest, most profitable and famous online-auction and shopping websites. They are looking for a Graduate paying a generous 25,000€ - £28,000€ PA + super benefits to take on the vacancy of Sales Support Co-ordinator / Internal Sales Assistant. You will need to speak both English and German fluently.

 

You would be a his key member of SaaS sales team and will be responsible for supporting existing customers, while converting free trial users to paying customers and channelling inquiries of potential customers to the inside sales team.

Job Responsibilities:

Sales Support Co-ordinator / Internal Sales Assistant
•Converting go free trial user to paying customers by calling/emailing the prospect customers, understand their issues/fears and help them to overcome their challenges.

•Responsible for building and managing sales pipelines using sales and marketing automation tools (Salesforce, Marketo). This person will need to follow up on leads captured by marketo and manage the relationship utilizing saleseforce.

•Providing technical support to users via phone, email and twitter and help them resolve issues, answer how-to questions, diagnose and escalate to Support/Core team as needed.

•Working closely with the support team to document frequently asked questions and solutions.

•Working closely with the inside sales team to identify and recommend the best possible ecommerce solutions to potential customers.

•Success will be measures by conversion rate of free trial users to paying customers and lowering rate of customers’ issues and complaints.

 

Essential/Preferred Skills:

Sales Support Co-ordinator / Internal Sales Assistant

•You must have studied at university and have acquired a degree qualification.

•You must be able to speak both English and German fluently.

Personal Attributes:

Sales Support Co-ordinator / Internal Sales Assistant

•Self-starter with entrepreneurial desire

•Excellent communication and interpersonal skills

•Strong customer facing and public presentation skills

•Effective written and verbal skills

 

Associated salary and Benefits:

25,000€ - £28,000€ PA

+ working for one of the biggest names in IT/internet!

+ great company benefits