Sales Support Consultant
This job is an exciting opportunity to join an ever expanding team for a big client located in Luton. The main focus of the role will be to assist customer’s telephone enquiries whilst maximizing all sales opportunities and providing an excellent standard of customer service at all times.
Duties:
· To manage clients telephone enquiries, and communicate with clients in a professional, courteous friendly manner in order to deliver an excellent service
· To focus on maximising all sales opportunities through customer interaction and following up all quotes to secure sales
· Contribute to team profit through achieving individual set targets
· To take client payments (both part and full balances) and process correctly on system
· Ensure notes are put on all bookings detailing any quotes or conversations with clients or suppliers
· To complete daily tasks assigned in a timely manner
Therefore the ideal candidate must have:
· Exceptional customer services skills with experience of working in a customer focused environment
· Excellent self-motivational skills
· Outstanding written and verbal communication skills along with an excellent telephone manner
· Excellent listening and empathetic skills with the ability to anticipate customer needs
· Flexibility in approach to working tasks and business needs
· Excellent organisational skills
·Ability to use Microsoft packages – e.g. Word, Outlook
· Resilience to deal with complex queries in a fast paced environment
This job is rota-based, 40 hours per week, Monday-Saturday. It comes with 20 days holiday excluding bank holiday as well as commission and benefits package.
To apply for the job of Sales Support Consultant, please speak to our Office Support specialist, Effie Assan.
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