Sales Support Coordinator Job in Brooklyn 11220, New York US
General Position Description: Client Services Representative is responsible for answering incoming calls while providing a superior level of customer service and maximizing productivity.
Responsibilities:
1. Answer consumer calls and provide excellent customer service
2. Resolve customer service inquiries using established scripts to assist customer
3. Gathers information, researches/resolves inquiries and logs customer calls.
4. Communicates appropriate options for resolution in a timely manner.
5. Informs customers about services available and assesses customer needs.
6. Familiarity with computer and Windows PC applications, which includes the ability to learn new and sometimes complex computer system applications
7. Ability to navigate a computer while on the phone
8. Ability to understand multiple products and multiple levels of service within each product
9. Log merchant data into sales database (Salesforce)
10. Ability to remain focused and productive each day though tasks may be repetitive
11. Other duties as assigned
Required Qualifications:
1. High School Diploma
2. Previous training or support experience
3. Must have knowledge of Microsoft Office, Outlook, and Excel
4. Demonstrate professional phone image, listening, and relationship building skills
5. Professional and team oriented attitude
Additional Qualifications:
1. Post high school education preferred
2. Bilingual candidates preferred
3. Previous wireless sales or support experience preferred
Are you looking for the right company? We’re looking for the right person…
American Telecommunications, Inc. (d/b/a Ameritel or ATI) is a wireless telecommunications distributor/Master agent headquartered in New York City, presently marketing wireless products and services exclusively for T-Mobile USA, Inc. Established and operated in the New York Metro market since 1996,Ameritel has subsequently, expanded into other major markets throughout the United States; Florida, Georgia and California. It’s vast experience and knowledge of each markets major retailer and the prevailing market conditions has allowed Ameritel to deliver a high level dealer satisfaction and made it a leader in the wireless communications industry. As a result of these advantages and strategies, Ameritel continues to enhance its retail brand, positive reputation and brand awareness, nationally, for both Ameritel and T-Mobile.
Ameritel has immediate opening for outstanding client support professionals serving qualified retailers. We have a great working environment, challenging business objectives, competitive compensation, 401K and great benefits package.
If you are looking for a fulfilling opportunity with a growing company we invite you to explore Ameritel.
