Sales Support Executive Job in London, London UK
Sales Support Executive
London
Competitive Salary plus Benefits
Company overview
thetrainline.com is the UK’s leading independent retailer of train tickets online. We sell tickets for all train companies on all national routes, with access to over 293 million fare and journey combinations. Since 1999, we have sold to over 4 million travellers, making over 20 million transactions, with over 8.4 million registered users. thetrainline.com is the UK’s 6th most visited travel website, and the 24th most visited UK e-commerce site.
Here at thetrainline, we put our growth and success down to saving money for our customers, ingenious innovation and our people – who are the best around. So we do our utmost to attract and keep them. We embrace our differences, act with integrity and honesty, celebrate our successes and reward well too. We believe in training, flexible working, substantial holidays and a lot more besides. It’s also about having fun – so we have social committees to make sure that we balance hard work with a bit of relaxation. We’re rightly proud of what we’re doing. And if you’d like to be part of a team that safely delivers to millions of customers every year, we’re sure you’ll like it here too.
To continue to deliver year on year growth we are seeking talented, innovative and enthusiastic people to join our dedicated team.
The Team:
The Sales Support team has responsibility for supporting Trainline’s account managers and their commercial, technical and operational partnerships with Travel Management Companies, Tour Operators and 3rd Party Technology Providers. Candidates will work with the account managers who own the day to day relationship with such partners; delivering bespoke online self booking tool solutions, offline call centre support and content provision via Trainline Connect Web Services (API).
The Sales Support intern role is an ideal ‘training ground’ for individuals considering a move into account management.
Purpose of the Role
• To provide a robust, efficient and professional support service to Trainline’s account managers and their portfolio of clients.
• To be the internal champion of the client within Trainline to ensure that issues are handled and resolved in an appropriate manner.
Key Responsibilities
• Provide largely office based day to day support by both email and telephone to all partner clients.
• Provide day to day support to account managers.
• Provision of ad-hoc MI reports
• Assisting in preparing for client account meetings
• Confidently work with Trainline customer solutions adopting a logical approach to troubleshoot client issues
• Be expected to attend and contribute to client account review meetings as appropriate
• To telephone/email account manage a small portfolio of Tour Operator client accounts
• Propose enhancements to the service to minimise issues and provide a better client and end customer experience
Knowledge Experience
• Computer literate – especially Microsoft office; primarily in Word, Excel and PowerPoint; essential
• Knowledge of the rail industry would be useful but is not essential.
Benefits include: 25 days holiday (plus Public and Bank Holidays), life assurance, Virgin Tribe Partner Discount Scheme, Season Ticket loan, pension contributions, medical and dental insurance (subject to qualifying periods).