Sales Support Job in Woodford Essex, London Uk

 Title:                                                     Sales Support  

 

Direct Reporting Line to:                               Sales Manager

 

Other Key Relationships:              Sales Surveyor, Credit Control, Area Support Manager, Local Operations Manager, Area Operations Managers, Sales Development Manager, Indoor Sales Colleagues

 

Based in Woodford in Essex

 

£20,000 basic with £25-28 OTE

 

Applicants must have telesales Experience

 

Overall job purpose

The purpose of this role is to generate increased sales volumes by ensuring all enquiries, leads and development opportunities are maximized through making appointments for field based surveyors and selling over the telephone where appropriate. Thereby ensuring an excellent sales experience for all existing and potential customers.

 

Key Deliverables

Ø  To increase the productivity of the Surveyor to help achieve their sales target

Ø  To ensure that all enquiries and leads are qualified and followed up

Ø  To assist the Surveyor to manage their time effectively by ensuring diary is maximised, up to date and accurate at all times

Ø  To make quality appointments for the surveyor from enquiries, leads and other sales opportunities

Ø  To identify and make outbound calls to potential customers to make sales appointments for surveyors  

Ø  To sell our services and products to both commercial and residential customers where appropriate

Ø  Organise 3rd party appointments where appropriate

Ø  Ensure all sales data and relevant records are kept up to date

Ø  Increase conversion of sales against marketing driven campaigns and provide feedback on results

Ø  Attend and actively participate in monthly sales meetings

Ø  To demonstrate ethical sales behaviour at all times, respecting the diversity of all colleagues/customers

Ø  Ad Hoc duties as required to support the business

 

 

 

Essential qualities and experience

Ø  Excellent communication skills

Ø  Ability to identify and tele-appoint qualified customers

Ø  Ability to develop strong and mutually beneficial customer relationships

Ø  Determination and motivation to achieve new business targets

Ø  Strong organisation skills to manage a sales territory effectively

Ø  IT Literate

Ø  Ability to perform well under pressure

Ø  Ability to establish first time contact with potential customers

 

 

 

 

 

 

 

 

 

 

 

Preferred Experience

Ø  Experience of dealing with people over the telephone in a sales situation

Ø  Experience of qualifying leads

Ø  Previous telesales experience

Ø  Proven experience of providing excellent customer service

Ø  Experience of collaborative working

Ø  Proven experience of meeting financial targets

Ø  Experience of Microsoft packages

 

Key Competencies

Ø  Deliver Results – The ambition to achieve goals/objectives and the discipline, organisation and perseverance to deliver outstanding customer service.

Ø  Act Commercially – The ability to gather and make sense of large amounts of information and apply it to make business and customer focused decisions

Ø  Manage Self – Managing emotions to remain calm, focused and optimistic while dealing with a constant stream of demands.

Ø  Works with Others – Building relationships and collaborating with others (e.g. customers, colleagues, partners and suppliers) to achieve our mission