• Frenchs Forest Location
• Salary $80,000 plus 9% superannuation + bonus
• Parking Available

Responsible for the management of the Australian Customer Sales Support Team (CSS), as well as the administration of tenders, national purchasing contracts/ agreements and ensuring the provision of adequate service, support information to the management and sales team within Australia and externally for customers.

Key Responsibilities

• Managing CSS Team and allocating staff resource effectively in order to achieve the agreed goals of the group, whilst staying within the budget set for assigned cost centre. 
• Day-to-day activity planning, supervising, and performing the following:
• Customer order processing
• Consignment loan agreements
• Customer pricing / discount
• Complaints and product return handling
• Servicing and repairs
• Loan and Hire Service for hospitals in NSW and SA
• Provide training and support
• KPI performance monitoring and annual performance reviews
• Ensuring necessary compliance approvals are sought
• Responsible for the recruitment of new CSS staff, appraising the performance of existing team members and effecting disciplinary procedures where necessary.
• Gatekeeper for the administration of contract tenders, special pricing agreements and national purchasing agreements ensuring that deadlines are adhered to and accurate company information is submitted.
• Perform ad hoc sales analysis at the request of the management or sales team to identify key trends/ customer habits/ gross margins/ performance analysis
• Responsible for the planning and implementation of Special Projects designated by the Sales Operations Manager

Selection Criteria

• Management experience in similar background
• Extensive experience in customer service
• Able to relate to internal and external stakeholders
• SAP experience will be most highly regarded
• Problem solving skills and ability to lead a small team

Apply

Please address all selection criteria before applying for this position. Only successful candidates will be asked to attend an initial interview with Randstad in Chatswood. Apply now or contact Sonya Back for a confidential discussion.