Sales Support, Partner Sales Job in Toronto (Yonge & Eglinton) M4S 2C6, Ontario Canada
Merrithew Health Fitness™ is dedicated to building high-caliber, multi-disciplinary fitness brands for people of all ages, levels of fitness and abilities. For over 20 years, Lindsay and Moira Merrithew have built their business on the philosophy that effective and responsible exercise is the foundation to a better lifestyle. STOTT PILATES®, Merrithew's premier Pilates brand, delivers high-caliber education with over 33,000 students trained from more than 105 countries. Their other high-end fitness brands include CORE Athletic Conditioning Performance Training and ZEN•GA™ which is a unique blend of the foundational principles of STOTT PILATES®, Yoga and Dance. For more information please visit www.merrithew.com .
Position Overview:
This position provides an important link between the E-Commerce Manager, Partner Sales and our major external website partners including: amazon.com, costco.com, sears.com, target.com and more. Reporting to the Manager of E-Commerce, this multi-functioning position involves order processing, customer service, administrative support to the retail team, and maintaining partner databases and communications. It is a high-volume, multi-tasking position that requires flexibility, persistence, professionalism and a high degree of accuracy. We require a self-motivated, organized and dynamic team player who enjoys working in a fast-paced environment and is not easily frazzled by changing priorities and tight deadlines.
Key Responsibilities:
Order Entry / Customer Service
• Processing purchase orders daily and providing advanced shipment notifications (ASNs) for various accounts
• Providing exceptional customer service to ensure customer satisfaction and conflict resolution, including but not limited to, mis-shipments, late shipments, damages, defectives, returns, invoicing issues and late payments
• Liaising with our manufacturing plant and sales reps to ensure their key account orders are shipping in a timely manner
• Notifying all relevant parties of any major orders coming through the system for inventory purposes
• Assisting with web order processing and in-coming calls when primary person is not in the office or inundated with incoming calls
Administrative
• Maintaining partner account files by updating customer information, pricing, new product submissions and product descriptions as required
• Becoming the expert and go to person for EDI set up, SKU and product info set up and all other requirements needed to sell into new accounts.
• Managing all partner site maintenance projects, web site clean-up, inventory and uploading images and video clips
• Retrieving back-up support for any and all account deductions, issuing credit memos against vendor consignment orders on a weekly basis.
• Tracking compliance charges by account to ensure we are complying with regulations and identifying areas for improvement or streamlined processes
• Working with the Art Department to ensure Project Requests are completed and delivered on time
• Researching competitive information, lead generation and market research for sales opportunities
• Preparing Retail sales kits and power point presentations.
• Preparing and analyzing Sales Marketing reports as required.
• Supporting day-to-day execution of sales marketing initiatives by providing administrative support to the Retail team, including but not limited to travel arrangements, sending samples to clients, assisting with tradeshows.
• Other duties as required
Skills and Qualifications
• A minimum 2-3 years order entry, customer service and administrative experience
• Familiarity with EDI and different retail platforms
• Experience working within the Amazon Portals would be a definite asset
• Very strong attention to detail. Excellent accuracy in entering PO information, shipping addresses, tracking numbers
• Superior organizational skills, with the ability to prioritize and handle multiple tasks and deadlines, works well under pressure and has a sense of urgency
• Effective communication skills, verbal and written.
• Excellent follow up and follow through
• Trouble shooting/problem solving skills
• Intermediate to Advanced MS Excel, Word, PowerPoint
• Post secondary education or equivalent work experience
• Bilingual or second language would be an asset
If you feel this describes you, please send your cover letter, resume and salary expectations to jobs@merrithew.com . We thank all applicants, however, only those selected for an interview will be contacted.