Sales Support Rep Job in Glendale, California US
Sales Support Rep
Description Sales Support Rep. Are you looking for a fast moving, creative environment where you can use your expertise to develop and market cutting-edge interactive and digital products? ATT Interactive, a subsidiary of ATT Inc, is an industry leader in creating local search products that encourage consumers to discover and engage with local businesses across three screens - online, mobile, and TV. YP.com, ATT Interactive's flagship web property, attracts over 30 million monthly online unique visitors1. YP.com is also accessed by millions of users each month via the mobile web. ATT Interactive consumer apps have a pre-activation presence or have been downloaded through digital app stores on over 40 million mobile phones2. ATT Interactive's robust YPSM Local Ad Network helps advertisers grow their business and distributes ads to a distinguished list of top publishers whose presence spans online, mobile and TV. ATT Interactive's wide range of local ad products such as premium listings, performance-based advertising, and search engine marketing provides advertisers an opportunity to increase their presence among consumers who are looking for a local business. ATT Interactive products are supported by a sales force of more than 5,000 from ATT Advertising Solutions and other resellers. Join our dedicated and talented team of individuals all focused on creating the best products in the marketplace. We currently have an opportunity for an experienced Sales Support Rep. in our Glendale offices. The National Operations Sales Support Representative is responsible for providing exceptional customer experience and support through email and telephone interactions with CMRs and sales. Provide timely and appropriate responses to product and/or service request from CMRs and sales. Effectively work with internal and external departments to ensure the processing of issues is completed accurately and in a timely manner. Be the communications hub for specific CMRs regarding operations related topics. RESPONSIBILITIES Provide excellent Customer Service, maintaining professional phone skills and email protocols. Lead and track issue resolution through internal teams and external parties. Communicate with sales and CMRs in a timely and accurate manner on open issues and queries. Understand and articulate product listings for YP.com and partner sites, including business rules, features and Specs Standards. Navigate YP.com and articulate search results page organization. Understand and be familiar with YP.com four geographic and local search areas. Correspond with YP.com Sales Team and CMR to coordinate the serving of contracts. Respond to client queries via email and/or telephone in an appropriate and timely manner. Log onto National Ops phone queue during the designated hours of operations to assist National clients in accordance with department protocol. Provide professional customer service to all other ATT client calls received; completing a warm transfer to the desired department when applicable. Conduct account research as needed. Respond to department workflow queries, completing the required research and forwarding with accuracy the results to the appropriate team for processing. Complete Billing Queries consistently within the departments standard procedure; forwarding client claims/credit requests to the appropriate department. Cooperate and communicate with interdepartmental personnel to maintain department standard cycle time. Navigate and utilize with proficiency designated ATTi fulfillment systems. Demonstrate strong analytical problem solving and organizational skills to identify client needs for a quality customer experience. Demonstrate excellent time management skills and the ability to change priorities mid stream. Demonstrate the ability to work both independently and in a team environment. Maintain an excellent attitude and take stake in a successful client outcome. Provide input for daily, weekly and monthly departmental reports. REQUIREMENTS 3 -5 years Customer Service or related experience required Internet Advertising/Media background preferred Excellent verbal and written communication skills Excellent customer service and interpersonal skills Ability to work independently and respond to Clients via phone an/or email quickly Competency in an online environment, search engines, and general web knowledge Ability to work in a high volume/ fast paced environment Must be flexible and able to change priorities mid stream Excellent organizational skills and ability to work both independently and in a team environment Ability to maintain excellent attitude and take stake in successful Client outcome Excellent Customer Service/phone skills, Excel, Power Point, Word, Outlook, and basic web-based protocols and communication tools High School Diploma a must College Degree preferred We offer competitive salaries, excellent benefits including a matching 401(k), bonuses, and a casual yet high-energy work environment. Jobs are located in Glendale, near downtown Los Angeles. Send us your resume today. ATT Interactive is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V i Source: ATT Interactive internal data, 2011 YTD average through November ii Source: ATT Mobility and ATT Interactive internal data PLEASE BE SURE TO MENTION THAT YOU SAW THIS AD ON JOBING.COM!!! Please submit resume online below.