Sales Support Representative recruitment
Within the Global Client Group, we pride ourselves on creating, communicating, and delivering investment solutions for clients worldwide. To that end, we have teams of professionals with expertise in the many functions that combine make this effort successful and sustainable, including relationship management, marketing, sales, client service, and product development and management.
We serve institutional and retail clients in more than 60 countries, including pension funds, foundations, endowments, official institutions, insurance companies, sub-advisory relationships, high net worth individuals, family offices, and private banks. Further, we work to cultivate relationships with key distributors of our investment products, such as broker-dealers, banks, registered investment advisers, financial planners, insurance companies, and building societies.
Alternative Investments, Cash Management, Financial Institutions, Global Consultant Relations, International, Institutional Product Investment Communications, Private Client, Real Estate, Capital Markets, Pensions/Tax-Exempt, and Wealth Management are some of the key global product units, client business units, and global cross-channel teams that together form BlackRock's premier Global Client Group.
Objective:
As a Sales Support Representative, be effective at handling questions regarding a wide range of BLK products, across all channels and asset classes.
Responsibilities:
- Handle all inbound calls from Wire houses, Independent and other financial firms, functioning as a liaison between the Financial Advisors (FAs) and respective regional sales personnel both internal and external.
- Play an instrumental role in coordinated territory coverage with regional sales personnel, accomplished through regularly communicating with regional sales personnel to discuss territory-related matters involving products, special marketing efforts and problem resolution/updates.
- Following-up with FAs and regional sales personnel on problem resolution/updates.
- Maintain and develop knowledge of BlackRock products, marketing sales strategies, systems and applications to fully support/service the FAs with all inquiries.
- Prepare sales/marketing proposals for FAs and/or Sales personnel.
- Research and resolve all Separately Managed Account administrative/operational issues: Fee Calculations/Issues, Billing Inquires, PC Issues and any other Account Issues.
- Ability to multitask and work under tight time constraints.
Requirements:
- BA/BS required, emphasis on finance or economics preferred.
- High sales acumen and the desire/ability to generate sales opportunities. Must be confident, persuasive and credible over the phone and in person.
- Ability to understand investment products and services, as well as general investment and securities concepts.
- Strong interpersonal skills necessary to communicate complex information to a wide variety of personnel in a clear, concise and well-organized manner. Excellent telephone skills required to maintain relationships with FAs, approach new prospects, follow up on previous sales efforts, and enhance BlackRock's image.
- Professional level of written and verbal communication skills required to prepare and present sales plans and materials, provide technical information regarding products and services, and develop sales presentations.
- Analytical skills necessary to analyze and interpret complex investment product information and determine appropriate response to meet the needs of Financial Advisors. Capable of applying information about the economy, competitor products and services and other financial information to influence the sales of BlackRock Funds.
- Strong familiarity with computer applications (i.e. Excel, Word, PowerPoint, Access, etc.)
- Series 7 and 66 required
- Proficiency in Spanish a strong plus
BlackRock is proud to be an E-Verify Equal Opportunity/Affirmative Action Employer-M/F/D/V.
Skills
BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions -- from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.