Sales Support/Customer Service Job in Deerfield, Illinois Us
Sales Support
` Monitor and take appropriate action on contracts for assigned product to ensure timely and accurate billing and ongoing customer communication regarding contract status.
` Monitors all customer orders daily and reports shipping status and priorities, and advises the Order Processing group, customers and other personnel of shipment schedules and supply availability. Ensures orders are processed correctly, in the appropriate contract, billing district, etc. by reviewing database and it`s reporting tools for all sales by product.
` Adheres to the process for establishing new customers in all appropriate systems. Ensures appropriate members of management are advised, updated and/or consulted regarding any issues or concerns and ensures credit approval prior to product shipment. Ensures that all new customers are aware of all of company's order and billing policies.
` Ensures any change in account information is appropriately recorded and communicated to appropriate personnel.
` Collects, interprets, and communicates relevant marketing intelligence. Uses such information to plan accordingly to meet the needs of the customers.
` Review orders, identifying any pricing discrepancies. Where pricing issues are not correctly identified prior to shipping, will work with the customer and Product Sales Manager to ensure proper documentation of each order is achieved and all billing/invoice reconciliations are correctly accounted for.
` Understand logistics costs to ensure company recovers costs plus margin on shipments to customers.
` Work with SL to capture accurate get billed freight rates and communicate to customers in a consistent format and schedule.
` Proactively works to develop and take action on plans to minimize supply shortages. Collaborates with Supply Logistics and plants to prioritize orders based on available supply.
` Works closely with customers and appropriate personnel in determining and expediting shipping priorities including changes to orders.
` With a complete understanding of all current sales programs, provides direction and support to customers on all order related issues.
` Follows up with customers on all prepay orders to ensure the shipment, billing and reconciliation is completed appropriately. Review and approve storage fees associated with prepays and Forward contracts.
` Secondary contact with customers to perform routine sales negotiations with existing customers for assigned product(s).
` Monitors Constrained Demand Forecast against sales and order activity. Communicate discrepancies to Product Sales Managers.
` Enters non-EDI customer orders into database as needed.
POSITION QUALIFICATIONS:
` Associates Degree or equivalent with five or more years of progressive experience in a customer service or sales support function.
` Strong communication skills (oral and written) with ability to work with internal and external customers both over the phone and email.
` Good organization, administrative and task management skills.
` Strong problem resolution and analytical skills. Must be able to exercise independent judgment within established guidelines.
` PC literate within a Windows environment and have a working knowledge of the following applications: Microsoft Word, Excel, Outlook, and various customized systems.
` Familiarity with co-op environment, supply chain or logistics preferred.
` Negotiates work problems/situations without alienating others.
` Consistently creates a work environment in which team members and others want to do their best.