Salesforce Administrator Job in Vancouver, British Columbia Canada
About Flight Centre Limited
After starting with one shop 27 years ago, Flight Centre Limited is now one of the world's largest travel agency groups, with more than 13,000 employees and over 2,000 leisure, corporate and wholesale businesses spread across 11 countries.
Flight Centre Limited has been recognized as one of Canada's 50 'Best Employers’ in the Globe and Mail's Report on Business Magazine, for the last nine consecutive years. For four of the last nine years, the organization has been in the top four, which truly attests to our positive corporate culture.
About the Opportunity
Flight Centre is actively searching for a Salesforce Administrator to either work out of Vancouver, BC or Toronto, ON. Currently, Flight Centre’s B2B team uses the Salesforce.com and Marketo.com platforms to track clients and prospects, manage campaigns, implement marketing initiatives, and record networking and trade show tasks/ROI and contacts.
You will play a pivotal role in leading the scoping, administration, and training on applications implemented on the Salesforce.com platform.
More specifically, you will aid and support the outside sales teams and Senior Management by managing the CRM system, and mining the data to relay to the sales and marketing teams and other applicable stakeholders.
On a day-to-day basis, you can look forward to a varied work schedule, including:
- Platform integration – working with the global Lighthouse team to integrate new initiatives into the database, and manage implementation partners as required with the Marketing team, etc.;
- Planning – developing a process that will streamline the development and implementation of new applications and updates to existing applications;
- Training and documentation – developing training plans, materials, and documentation for database users, coordinating new users and ongoing training sessions nationally;
- Process discovery and management – working with the Marketing team to identify new and creative opportunities to leverage the database to support additional business processes or functions; and
- Administration – managing the database on Salesforce.com, performing de-duping and cleanup procedures, developing reports, dashboards, and processes to ensure data quality and integrity.
To qualify, you will need knowledge in:
- Saleforce.com,
- HTML,
- Database segmentation,
- Data manipulation (Excel, Access, FileMaker Pro), and
- Microsoft Office (PowerPoint will be considered an asset).
In order to succeed in this role, you must be comfortable performing data manipulation/cleaning, and have a good understanding of integrating scenarios and design. Ideally, you are knowledgeable in sales databases and database integration for websites.
As the Salesforce Administrator will frequently act as a technical advisor to staff when developing new related strategies, you must have strong interpersonal skills paired with excellent communication skills in written and spoken English.
This role calls for a highly organized individual who thrives in a project management/administrative capacity. Also, if you are flexible and enthusiastic about working in an ever-changing and fast paced environment, you’ll be a good fit for our team!
About the Benefits
You will instantly become part of a highly sociable team, with a supportive culture. Flight Centre Limited makes a habit of recognizing accomplishments by ALL staff members at Monthly Socials, an Annual Ball, Conferences, and an opportunity to travel to an annual awe-inspiring Global Gathering, which recognizes and celebrates our top talent.
By joining this global travel giant, there are endless opportunities to further your career in an atmosphere that promotes from within. As part of the Flight Centre Limited team you will gain exclusive access to a myriad of award-winning benefits including:
- Comprehensive sales leadership training
- Generous pay structure
- Free health advice and financial planning consultations
- Career progression including global career opportunities
- Discounted travel incentives from top travel providers
- RRSP Matching and a Pension Plan
- Worldwide social events that are the envy of the industry
To apply, please www.applyfirst.ca/job32103