Salesforce Application Administrator Job in San Francisco 94111, California US
What You’ll Do:
As WideOrbit’s Salesforce Administrator, you’ll be the person primary responsible for the management and optimization of the Salesforce.com implementation at WideOrbit. You will perform administrative functions including but not limited to: user management, configuration, customization, reports , dashboard development, data management and technical support for the application. The Administrator will work closely with internal teams to drive overall business process improvements across all customer care channels.
Other Responsibilities:
· Leverage Salesforce.com capabilities to best serve WideOrbit customer care business processes, knowledge management and customer feedback needs
· Manage roles, permissions, access across the organization
· Implement/improve workflows and workflow rules, views, triggers, and business processes
· Configure SalesForce.com extensions and/or plugins to meet internal business process needs
· Build, refine and publish SalesForce dashboards and reporting for organization
· Ensure the development and communication of all process documentation
· Conduct business process reviews to better align SalesForce customization
· Educate and train SalesForce users across the organization
Who We’re Looking for:
You’re the ideal candidate if you’re a skilled administrator who can take general direction and complete tasks in creative and effective ways; you’ll have the ability to identify problems, assess priorities and develop solutions. To be a great fit for this role, you must also have:
· BA or BS equivalent in information technology/architecture, industrial design, computer science or related discipline
· 2+ years of strong SalesForce.com design and administration experience including but not limited to:
o Custom reporting
o Modifying pages, views, dashboards
o Experience working with workflows and triggers to automate tasks, notifications
o End user support for Salesforce functionality
· SalesForce.com Certified Administrator credentials are a plus
· Experience developing process flows and documentation
· Strong analytical, organizational, and problem solving skills
· Experience with sales, marketing and customer service processes
· Self-motivated, flexible, team player with strong interpersonal skills that can accommodate our ever-changing environment.
Location:
This position will be based in San Francisco.
Compensation:
The compensation will include a salary that will depend on experience along with benefits and options. Please feel free to submit salary history and/or requirements.
To Apply:
Please apply online at http://www.wideorbit.com .
About WideOrbit:
WideOrbit is the leader in advertising management software for Media companies, providing innovative, proven solutions for managing broadcast and cable operations. Our core WO Traffic software powers more than 2,000 television and radio stations and networks around the globe, managing more than $14 billion in annual advertising revenue. WideOrbit is a financially stable, rapidly growing organization with more than $130 million in contract backlog and is backed by world class venture capital firms: Khosla Ventures, Mayfield Fund, Hearst Ventures and Greycroft Partners.