Salesforce.Com Administrator 114181 Job in Bedford, Massachusetts Us
About the Job
Overview:
Interactive Data Corporation is a leading global provider of mission-critical financial information, including market data, securities pricing (including evaluated pricing) and analytic tools to financial institutions, active traders and individual investors. Interactive Data was named by the Boston Globe as one of the Top 100 Places to Work in 2008.
We currently have a great opportunity for an experienced individual to take on the role of Salesforce.com Administrator in the MIS (Management Information Systems) department, based at the Companys Corporate Headquarters in Bedford MA.
Position Summary:
We are seeking a versatile and motivated Salesforce.com Administrator with experience supporting Salesforce.com environments. This is an excellent opportunity for Salesforce.com professionals.
An ideal candidate possesses a solid Salesforce.com administrator background with technical aptitude, business analysis skills and dem!onstrated project leadership experience.
Essential Duties and Responsibilities include the following.
- Manage the support and deployment of Interactive Datas Salesforce.com CRM application. Maintain, deploy and/or support Salesforce.com solutions.
- Understand what functionality is available as well as what has already been implemented. Advise on new solutions for enterprise business applications integration and functionality activation. Understand the impact a process change might have on the system and be able to guide process definitions accordingly.
- Consult with end-users to analyze and understand user needs, objectives, desired features, and input and output requirements. Provide end-user instruction and support to resolve application issues. Provide resolution to issues, and be responsible for escalation procedures. Manage Service Requests with Salesforce.com Support.
- Write user documentation for new applicatio!ns. Develop training materials and provide training to new users. Guid