Salesforce.com Business Analyst/Configurator Job in Raleigh, North Carolina US

Our client, located in Raleigh, NC is seeking a Salesforce.com Business Analyst / Configurator for an immediate contract position.  Details include:

 

Summary of Responsibilities:

In this role, you will work with Salesforce.com team leads, staff and business stakeholders to determine business needs and configure solutions within the CRM tool. The Business Analyst will provide technical strategy and direction to ensure the Salesforce.com application aligns with, and meets business requirements. You will provide best practices and recommendations for integration and application development, deployment, and iterative refinement.

 

 

Duties:

-Develop and document work flow processes and procedures

-Configure Salesforce.com based on stated business requirements

-Utilize acquired knowledge of Salesforce.com and the business to analyze current business processes, suggest improvements and anticipate in design and programming of new functionality

-Research potential business requirement solutions using various resources including but not limited to the Salesforce.com AppExchange

-Assist in the user acceptance testing (UAT) process including creating and validating UAT scripts and coordinating UAT process with users

-Work with internal training organization to ensure new functionality is clearly documented and is reflected accurately in training materials

 

Required Skills:

-3+ years implementing, configuring and administering Salesforce.com

-5+ years in a business analyst or equivalent role requiring the translation of user needs to system functionality

-Salesforce.com experience in both development/configuration and analyst roles

-Experience evaluating, selecting, implementing and integrating technology tools into a client solution

-Experience with Salesforce.com Cases

-Strong communication skills, verbal and written

 

 

Education:

-BS Information Systems or similar or equivalent business experience

-Salesforce.com Administrator Certification preferred

 

Talon Technology consultants have the ability to take advantage of the following benefits:

Group Health Insurance

Group Dental Insurance

Group Vision Insurance

Short Term Disability Plan

Long Term Disability Plan

Basic Life Insurance

Flexible Spending Accounts

Health Savings Account

401K Plan

Direct Deposit

Employee Service Center

Referral Bonus Program

Loyalty and Longevity Bonus Program

PNC Bank WorkPlace Banking Program